Online Customer Service Representative

Brandbank Steambrook pty ltd

Join Seed on our exciting new journey, this is a great opportunity to fast-track your career with a leading and expanding fashion retailer.

  • Over 280 Stores Globally
  • Fast paced, dynamic, growing retail business
  • Great location on St Kilda Road
Seed Heritage seeks to provide an unparalleled shopping experience and brand aesthetic, comprising of beautifully designed apparel, accessories and footwear for woman, teen, child and baby.

We now reach a global audience, boasting more than 290 stores in destinations including New Zealand, Hong Kong and Singapore.
 
An exciting opportunity has arisen for a Casual Online Customer Service Representative to join our Customer Service Team. If you have a love for fashion, enjoy dealing with people, have previous customer service experience then this is the job for you. 

Reporting to the Customer Service Team Leader, your ability to communicate and listen effectively and analyse and solve problems whilst using your outstanding customer service skills will see you excel in this role. Must have availability to work during the week and weekends.
 
THE ROLE:
  • Attend to inbound emails, calls and social media
  • Take action to resolve, investigate & own your customer requests
  • Liaise with Warehouse and Stores to ensure timely delivery of orders
  • Assisting customers with troubleshooting if they are having problems ordering online
  • Reviewing and approving returns
  • Communicating with customers on any order delays
  • Proactively building relationships with our customers
 
THE REQUIREMENTS
  • Positive and professional attitude
  • Excellent written and oral communication skills
  • Previous customer service experience in a similar role
  • Experience with customer service software, such as Zendesk
  • Experience with Microsoft Office 365
  • Excellent time management skills
  • Excellent attention to detail
  • Responsible and organised 
 
OUR OFFER TO YOU
  • Up to 50% off all new product ranges
  • Supportive team culture and environment
  • Opportunity to work for an iconic Australian retailer
  • Employee Referral Program – be rewarded for referring great new people to our team
  • Friends and Family discount offer

If you have a passion and drive to make a difference for each and every customer, then this role is for you.