CX Data Analyst

Divy Associates

Telecom Leader seeks a CX Data Lead to analyse data to look at current trends and come up with strategies to improve the customer experience.

  • 10-15 years' analytical and insights experience.
  • Led a team of CX Analysts?
  • Telco industry exp is preferable.
The Company

Divy is part of an Australian group that employs an expansive ultra-talented workforce of technologists. Since our inception in 2010, Divy has experienced unprecedented growth due to the adoption of our services by many of the country's largest public & private sector organisation.

The Role

As a CX Data Lead at one of Australia's major telecommunications provider, you will analyse data to look at current trends and patterns and come up with strategies to improve the customer experience.

Your Responsibilities

• Build a new capability within the client’s operational business focussed on Customer and operational data.
• Responsible for trends and impacts to enable NEO- (Network Engg. & Ops.) to take action to improve the Customers experience.
• Lead a virtual team of CX Analysts
• Building strong customer relationships and delivering customer-centric solutions
• Building partnerships and working collaboratively with others to meet shared objectives
• Painting a compelling picture of the vision and strategy that motivates others to action

Skills and Experience

• 10+ years or more in large commercial corporates.
• Must have EGM (extraordinary general meeting) level exp, strong leadership must know operational data and CX (Customer Experience) data.
• Telco industry exp is preferable.
• Demonstrated experience managing teams.
• Demonstrate ability to design and implement a new CX Data/analytical strategy across an operational business.