Warranty Coordinator

Emergent & Co

Seeking vibrant and energetic Call Centre Representatives!

  • Great Company Culture
  • ASAP Start
  • Temp Role

If you enjoy a contact centre environment, answering inbound calls, assisting customers with queries, updating databases and general customer service; all whilst working with an awesome team, look no further!  

We are looking for Customer Service Representatives based in South Auckland for a 3-6 month contract. This role is within an energetic, vibrant, and dynamic contact centre.

This could be a move in your career from retail stores/hospitality into a more corporate environment or a new challenge working with a great team to further develop your skills. The role offers you training and the opportunity to work with a supportive team who engage with clients through effective customer service. 
 
Your key duties will be:        
  • Taking inbound and making outbound calls 
  • Keying orders to deadlines
  • Assisting with warranties 
  • Assisting with customer enquiries
  • Investigating and processing credit claims
  • Recording daily stats
Prerequisites:
  • Call centre or extensive customer service experience
  • High volume order entry experience (essential)
  • Claims, warranties and complaints experience (highly desirable)
  • Intermediate knowledge of Microsoft Office (particularly Outlook and Excel)
  • Excellent typing skills
Skills required for the role?
You will be a natural problem solver, able to work in a fast-paced environment, good eye for detail and a person who is great at building rapport. You will have strong communication skills with a can-do attitude and enthusiasm about providing the best customer experience. 

You may have call centre experience or you may even be a customer service superstar straight out of retail or hospitality and wanting that foot into the office environment. 

Hours:
Monday - Friday – hours between 11:30am-8:00pm.


If this role interests you and you fit the criteria, do not hesitate to click apply NOW!

Emergent Business Support & Legal specialises in providing experienced and skilled temporary and permanent staff to a wide variety of businesses. We recruit for some of New Zealand's leading organisations, across New Zealand. Our team are a long-standing, well-established team of recruitment professionals. We offer a fresh approach to recruitment and we are passionate about what we do. Our brand is synonymous with quality and professionalism.
   
We will take the time to listen to individual requirements, ensuring that we understand you - in order to match you to a great role, one that fits with your requirements in as many ways as possible.  
   
For more information on this role and other opportunities, please visit www.emergent.co.nz. Please follow and like our Emergent Business Support & Legal page on LinkedIn and Facebook for news and regular updates on available roles.
 
It is a requirement that you must already hold a NZ Passport or valid working visa to apply for this role.
  
It is preference to receive all CV’s in word format.
  
Emergent Business Support & Legal specialises in providing experienced and skilled temporary and permanent staff to a wide variety of businesses. We recruit for some of New Zealand's leading organisations, across New Zealand. Our team are a long-standing, well-established team of recruitment professionals. We offer a fresh approach to recruitment and we are passionate about what we do. Our brand is synonymous with quality and professionalism.
   
We will take the time to listen to individual requirements, ensuring that we understand you - in order to match you to a great role, one that fits with your requirements in as many ways as possible. 
    
For more information on this role and other opportunities, please visit www.emergent.co.nz. Please follow and like our Emergent Business Support & Legal page on LinkedIn and Facebook for news and regular updates on available roles!