Customer Services Manager

Emergent & Co

Opportunity for an experienced team leader to come and make a difference with this established NZ owned company.

  • Join a NZ owned leading organisation
  • Lead a fantastic team
  • Putting the customer first is a priority
We have a great opportunity for an experienced Senior Team Leader to work with a leading New Zealand owned business with nationwide operations, based in West Auckland. Our client prides themselves on always putting the customer first.
  
This is a key role where you will be responsible for the smooth running of a Customer Service Team to ensure the high level of care is given to all customers. You will help manage the daily operations, assist with training, coaching and hiring and general support to the team. You will need to be a natural people person with the ability to develop and nurture team members. In addition to this, we are seeking an individual who can bring new ideas and add value around process improvements and better ways of working.  
  
The Role:
  • Managing daily operations of the team
  • Training and coaching of staff
  • Performance management 
  • Succession planning
  • Report analysis and daily reporting
  • Call Resolutions and resolve escalated call
  • Identify and recommend improvements to ensure efficient team operations
  
To be successful in either of these roles you will be able to demonstrate:
  • Ideally, proven experience in leading a customer service team
  • Strong leadership and interpersonal skills
  • Proactive and innovative
  • Great written and verbal communication skills
  • Accuracy and attention to detail
  • Systems savvy
  • Proven decision-making skills
  
Emergent Business Support & Legal specialises in providing experienced and skilled temporary and permanent staff to a wide variety of businesses. We recruit for some of New Zealand's leading organisations, across New Zealand. Our team are a long-standing, well-established team of recruitment professionals. We offer a fresh approach to recruitment and we are passionate about what we do. Our brand is synonymous with quality and professionalism.
   
We will take the time to listen to individual requirements, ensuring that we understand you - in order to match you to a great role, one that fits with your requirements in as many ways as possible.  
   
For more information on this role and other opportunities, please visit www.emergent.co.nz. Please follow and like our Emergent Business Support & Legal page on LinkedIn and Facebook for news and regular updates on available roles. 
    
Please note: It is a requirement that you must already hold a NZ Passport or valid working visa to apply for this role.