Customer Service Representative

Emergent & Co

Seeking vibrant and energetic Customer Service Representatives!

  • Great Company Culture
  • South Auckland
  • Shift work (7 days rotating shift)
We are looking for Customer Service Coordinators based in South Auckland. This is your opportunity to join a vibrant and energetic team.
You will work in a diverse environment and be part of a company that encourages growth and development.

The job is highly suited to individuals who are confident and engaging, with exceptional communication skills. You will have a passion for conversing with a wide range of people and always strive to provide customers with a resolution and a positive experience.

What will you be doing?

  
This role will keep you busy and challenged in a fast-paced environment. You will own your communications to customers and use your problem-solving skills to proactively find solutions. Additionally, you will be responsible for
  • Providing excellent phone and email support to customers
  • Processing order
  • Quoting costs and prices
  • Handling email queries
  • Forwarding enquiries to relevant departments
  • Managing database information and updating the CMS system
The Ideal Candidate
  • Enjoys building relationships and customer oriented
  • Excellent communication skills; both verbally and written
  • Ideally prior experience working in the financial services industry or similar
  • Ability to think outside the box
  • Accuracy and attention to detail
  • Proven experience in problem solving
  • Team player
Hours:

7 days rotating shift.
(The hours are rostered over 7 days on regular business hours) 

Emergent Business Support & Legal specialises in providing experienced and skilled temporary and permanent staff to a wide variety of businesses. We recruit for some of New Zealand's leading organisations, across New Zealand. Our team are a long-standing, well-established team of recruitment professionals. We offer a fresh approach to recruitment and we are passionate about what we do. Our brand is synonymous with quality and professionalism.
   
We will take the time to listen to individual requirements, ensuring that we understand you - in order to match you to a great role, one that fits with your requirements in as many ways as possible.  
   
For more information on this role and other opportunities, please visit www.emergent.co.nz. Please follow and like our Emergent Business Support & Legal page on LinkedIn and Facebook for news and regular updates on available roles. 
    
Please note: It is a requirement that you must already hold a NZ Passport or NZ residency to apply for this role.