Websales Support Consultant - e&s Trading

SJ Personnel

e&s Trading are searching for experienced sales professionals to join the online sales team on a full time permanent basis.

  • Generous salary on offer
  • Flexible work arrangements on a full time basis
  • Similar sales experience a must
Job Brief:

e&s Trading are looking for an experienced Web Sales Consultant to join our dedicated online sales team on a permanent full-time basis. The ideal candidate will have a background in the sales of Whitegoods &/or Cooking as knowledge and experience are essential to provide advice when helping the customer select the right products to suit their needs. You will also be essential in building and enhancing the e&s online service.
  
As a member of our vibrant team you will thrive in building strong relationships with our customers. You will be servicing our online customers via email, web chat and phone. Being able to build a relationship quickly by asking the right questions is crucial in converting sales via these platforms. 

e&s Values:

As a company and as individuals, we value integrity, honesty, and ethics in all interactions with each other, our suppliers and our customers. We value relationships based on mutual respect and we always strive to provide an environment that is professional, supportive, inviting, warm and friendly. We recognise our individuality and respects our differences. Our relationships are underpinned by these core values and our interactions will result in mutually beneficial outcomes for all.

You will bring:
  • A can do attitude - imperative.
  • You are a highly motivated and engaged sales professional who thrives in a sales culture
  • The ability to multitask and work in a fast-paced environment
  • Excellent written and verbal communication skills
  • A willingness to go above and beyond to provide an exceptional experience for our online customers 
  • Excellent computer skills and proven ability to learn new systems
  • Experience in Netsuite (Advantageous)
  • Ability to follow procedures with high level attention to detail
  • Microsoft Office skills including word, excel and outlook
  • Ability to show empathy towards customers and remain calm under pressure
  • Ability to resolve customer queries and ensure all customers receive first class service
  • Flexible working hours required, including some after hours and weekends.
Responsibilities include:
  • Monitoring of the websales inbox and responding to price matches, quote requests, and general enquiries
  • Engaging with our online chat customers
  • Finding sales opportunities, while building rapport with clients and making sure you are providing solutions to our customers’ needs.
  • Engaging and interacting with our customers both via phone and online
  • Working together with our Customer Support and Logistics teams to provide quick solutions for our customers  
  • Processing of online orders
  • Ongoing management of online orders including handling of stock delay notifications

Full training provided coupled with a generous salary of $70,000 + super on offer to the right candidate.

Applications from any area in Victoria will be considered.

Currently due to Covid-19 restrictions this position will commence working from home and then a potential transition into office at e&s Noble Park at a later date.

If this sounds like a position you would be interested in, please email Cody on cody@sjpersonnel.com.au or Sarah on sarah@sjpersonnel.com.au with a copy of your current CV and Covering Letter or call 03 5280 8050 to discuss.