Senior Business Analyst

HCM Australia

Develop a CMS for federal department - government project experience

  • CMS experience
  • Sydney location
  • 6-12 month contract
The Administrative Appeals Tribunal (AAT) provides independent review of a wide range of administrative decisions made by other Australian Government departments and agencies, and some non-government organisations.
Following the AAT’s amalgamation with the Migration Review Tribunal, Refugee Review Tribunal and Social Security Appeals Tribunal on 1 July 2015, the AAT developed a Digital Strategy focused on improving our digital environment to enhance services to our internal and external users.
A key element of the Strategy is the development of a single Case Management Solution (CMS) providing a range of functionality for managing the AAT’s work, including case information repository, case workflows, electronic tribunal file, event scheduling and reporting. It will integrate with other digital tools to support a consistent set of external facing channels and a broader complex change agenda.
The AAT is seeking a Business Analyst to support the Research & Analysis Manager to develop, in conjunction with key stakeholders, a range of artefacts to help guide business and procurement decisions in relation to the CMS, including: •capturing the current-state business, functional and technical environment at an appropriate level of detail, including business process maps •developing high-level future-state business, functional, technical and user requirements for the CMS •developing more detailed future-state requirements and related documentation, including new or more aligned business processes and related workflows. As part of the project team, working with a Research & Analysis Manager, you will engage with a range of AAT members, staff and third parties in relation to the work.
Essential criteria
  • Experience in developing and producing high-quality artefacts relevant to a project of this kind, including:
  • eliciting and analysing information, and validating conclusions, including through facilitating workshops and other forums
  • creating requirements specifications and business process maps.
  • Understanding of relevant design standards and methodologies in software development, including the Australian Government Digital Service Standard.
Well-developed communication and interpersonal skills, including the ability to convey complex technical concepts to different audiences and in a range of formats.

Desirable criteria
Knowledge or experience of Design Thinking approaches.