Service Delivery Manager

Optimation New Zealand

Looking for a client focused Service Delivery Manager who will own end-to-end service delivery for Optimation' s clients.

  • Auckland CBD based role
  • 100% NZ owned company - 26 years delivering digital technology solutions
  • Supportive and collegial work environment/flexibility around working hours
Whats in it for you 

Everybody wants to work in an environment where collegial support, mutual respect, a shared vision and a sense of fun prevail. At Optimation, we collaborate with each other and with our clients to design and deliver solutions that make the possible real.  



The Role
  • Owns end-to-end service delivery for all Optimation’s clients ensuring great service outcomes and on target delivery for Optimation.
  • Manages the utilisation, coaching and development of the Project Delivery team
  • Bonus for someone who is working as a Scrum Master in an Agile environment
  • Works collaboratively with the National Delivery Director, to ensure consistency of project management methodologies across the Project Delivery team.
  • Knowledge of Service Delivery processes, including ITIL framework (Change management, Release Management, Incident Management)
  • Basic knowledge of infrastructure support and software development
  • SLA management

About Us

Optimation is where smart technology meets a people-centric approach, and innovative thinking leads to expert solution delivery at scale. Only we provide the unique synergy between ideas and implementation that gives an organisation the power to be bigger, better, faster…or whatever it is they dream of being!

Optimation is specialist in delivering end-to-end, outcome-focused digital technology solutions that drive better business and with over 25 years as experts in our field, we have a proven record of accomplishments of doing it at scale for many significant organisations across New Zealand.

If this sounds like you then don't hesitate, send your CV and cover letter and apply today!!