NOC Manager (Managed Services)

Interactive

Exciting opportunity to be apart of Australia's largest privately owned IT services organisation

  • Scope to enhance and improve, improve ITIL maturity
  • Free on-site barista within the Sydney office
  • Access to numerous staff training, benefits and discounts
About Interactive:

We are Australia's largest privately owned IT services organisation, providing a range of IT services to 2000+ customers and employing 550+ staff in locations across Australia & New Zealand.

We continue to grow year-on-year and have previously been recognised as one of Australia's 'Best Places to Work'.

The Role:

Your objective will be to Manage the service desk experience and continue the growth of our monitoring, support, major incident teams.
Speed of response, refined processes and the highest calibre people is your key priority you will be supported by the industry’s best technical talent to ensure you create a true first call resolution and an outstanding experience

Key Responsibilities:
  • Lead the Monitoring, Support and Major incident teams
  • Coach, guide and demonstrate an enthusiastic pursuit of excellence
  • Provide the teams with clarity through well-defined performance goals and KPI’s, regular feedback and coaching to exceed objectives
  • Manage resources to ensuring the staff member most able to resolve each challenge takes the call and executes rapidly and with quality
  • Roster and schedule staffing across a 24x7 roster taking into account peak periods and leave
  • Develop and refine processes and knowledge bases to continuously improve
Key Requirements:
  • 3+ years’ experience leading teams of 20+ with a strong focus on Service Desk and Operations Centre Management
  • Excellent communication and customer service philosophy
  • ITIL certified with relevant demonstrated experience implementing those principals
  • Demonstrated capability in the areas of service analysis, incident and problem management
Our Culture:

Our commitment to delivering exceptional service is shared across the organisation and we believe that every staff member should grow during their time with Interactive.

Apply:

If you believe you have a strong customer philosophy and are wanting to make a real difference, then apply or for more information please contact Chris Fresi on 0437 864 659.