Import Customer Service

My Freight Career

Continue your freight forwarding career with international freight services experts and a friendly team. Experience within a freight forwarder only.

  • Medium Branch of Global Business
  • Modern office in Rockdale - work close to home
  • Professional and friendly team environment
The Client

Innovative and forward thinking Freight Forwarders based in Rockdale. Medium sized business with strong global presence. They are looking for an Import Customer Service superstar with experience working for a freight forwarder to join their team.

The Position

Reporting to the Import Customer Service Team Leader, your duties will include:
  • Provide exceptional customer service import clients at all times
  • Manage orders and registrations
  • Respond to customer service inquiries by phone and in house system emails
  • Monitor and reporting shipment status updates
  • Liaise with overseas agents and operations as required
  • Develop and maintain strong client relationships
  
The Requirements

To be successful you require:
  • Freight forwarding import experience within a freight forwarder 
  • Superior customer service skills
  • Customer and result driven
  • Exceptional attention to detail
  • Understand freight forwarding terms
  • Proven problem solving ability
  • Mature, can do attitude
  • Ability to work in an autonomous and team environment
  • IT savvy
  • Microsoft Office knowledge – Excel, Outlook, Word
  • EDI Cybrefreight experience preferred – EDI essential
  • Minimum of 1-3 years in import operations or customer service within a freight forwarder (Liaising with freight forwarders will not be considered)
  • Australian Citizen or Permanent resident only
  
On Offer
  • Modern office in Rockdale – work close to home
  • Opportunity to learn and further develop your freight forwarding skills
  • Streamlined freight forwarding tools
  
For further information regarding this position and many more permanent and temporary opportunities with FRMSTAFF please contact Angie Roll on (02) 9313 9777 or visit our website www.frmstaff.com.au.