Import Operations & Customer Service Coordinator

My Freight Career

Operations and Customer Service experience with a Freight Forwarder highly regarded for this role. Beginning to end CargoWise experience essential.

  • Responsible for start to end operations and customer service per booking handled
  • Must have worked within a Freight Forwarder and CargoWise proficient
  • Small, relaxed but professional team - based in Banksmeadow
Our Client

This company is a leading logistics provider for project solutions. The family owned, global business is expanding their small team. Be part of the success providing clients end to end freight forwarding solutions tailored for their import needs. Experience in freight forwarding and most areas of CargoWise will be highly regarded.

The Position

This is a critical role where you will be responsible for beginning to end operations and customer service - from jog registration, right through to cartage coordination. Suitable for a driven individual with initiative and superior attention to detail. Duties will include:
  • Execute operational tasks booking job orders, arrange imports, overseas pick ups, container delivery, international logistics, customs clearance, cartage coordination and container pick up.
  • Create, maintain and complete job shipment files in CargoWise.
  • Create, maintain and complete all relevant paperwork/commercial documents (shipment requests, AWBs, BOLs, Commercial Invoices, Special Instructions, Pre-Alerts, etc).
  • Co-ordinate shipments with relevant local and international vendors.
  • Cost, input, maintain, approve accurate shipment costs and revenue information then generate client invoices.
  • Maintain clients and vendors relationships ensuring service expectations are communicated and preserved.
  • Monitor and keep clients updated with shipment status, exceptions and solutions.
  • Provide assistance and resolve customer complaints regarding service issues in a timely manner.
  • Source and obtain services and rates.
  • General administration duties.

The Requirements

To be considered for this role, you require:
  • Strong CargoWise experience in all modules relevant to the role.
  • Microsoft Excel, Word and Outlook experience.
  • Well-developed freight forwarding experience in (sea & air) import operations and customer service with a freight forwarder.
  • Capability to identify and meet customer special needs.
  • Experience within a small to medium freight forwarder - proven previous experience in the same role, (3-4 years prefered).
  • Already understand and ability to produce commercial documents.
  • Excellent communication and interpersonal skills.
  • Understand the importance of listening to the client and providing service, based on their needs.
  • Commercial attitude.
  • Possess drive and motivation.
  • Critical forward thinker with exceptional attention to detail.
  • Ability to plan and multitask. 
  • Proven problem solver.
  • Can do attitude and a team player who can work autonomously.
  • Australian Citizen or Permanent Resident only.

On Offer
  • Work for a family company with a professional global presence.
  • Multi-functional role - no two days are the same. 
  • Office based in Banksmeadow – close to Cafes.
For more information regarding this role and many more in freight, customs and logistics with FRMSTAFF please contact Angie Roll on (02) 9313 9777 or visit our website