Customer Service Executive

My Freight Career

Monitor import air and sea shipments and manage the client service expectations.

  • Senior Client Services Role
  • Industry Experience Essential
  • Airport/Port Precinct - Parking on Site
Our Client

As a provider of end to end logistics solutions with offices spanning the globe this logistics giant has the service capabilities to manage the entire supply chain for a large portfolio of high profile clients.

The Position

This is a critical role based in the customer service team where you will:
  • Establish and develop relationships with clients
  • Liaise with customers and internal team to ensure adherence to SOP's
  • Monitor and update clients with shipment status and exceptions
  • Recognise opportunities to develop further business 
  • Calculate and negotiate rates as required
  • Provide assistance and resolve customer complaints regarding service issues
  • Assist managers and operations team to ensure customer satisfaction
The Requirements

To be considered for this role you require:
  • Well developed freight forwarding experience
  • Ability to identify and meet customer needs 
  • Excellent communication and interpersonal skills
  • Commercial attitude
  • Corporate presentation
On Offer 
  • Ongoing career opportunities
  • Large, professional team
  • Global network providing service excellence
For more information regarding this role and many more in freight, customs and logistics with FRMSTAFF please contact Meredith Harvey on (02) 9313 9777 or visit our website www.frmstaff.com.au