Operations Coordinator / Customer Service Representative

My Freight Career

Operations and customer service experience with international and domestic precious cargo, highly regarded for this role. CBD based Freight Forwarder.

  • Handle your own Portfolio of Customers with Valuable Commodities
  • Operations and Customer Service experience with Freight Forwarder essential
  • Competitive salary for this challenging role
Our Client

This company is a leading logistics provider of valuable cargo solutions for international and domestic freight. The global business spans over 130+ countries with 20+ years’ experience. Be part of the success providing clients solutions tailored for their cargos’ special needs. Experience with freight for commercial banks, mines, refiners, central banks, governments, pharmaceutical manufacturers and major corporates with valuable cargo will be highly regarded.

The Position

This is a critical role based in the customer service/operations team where you will be accountable for:
  • Arrange collection and delivery of valuable cargo consignments.
  • Execute operational tasks booking job orders, handling daily imports, exports, customs clearance and deliveries.
  • Create, maintain and complete job shipment files in company in-house EDI System.
  • Create, maintain and complete all relevant paperwork (shipment requests, AWBs, security receipts, pre-alerts, etc).
  • Co-ordinate shipments with relevant local and international vendors .
  • Input accurate shipment costs and revenue information in to relevant systems.
  • Maintain clients and vendors relationships ensuring security and service expectations are preserved.
  • Monitor and keep clients updated with shipment status and exceptions.
  • Provide assistance and resolve customer complaints regarding service issues in a timely manner.
  • General administration duties.

The Requirements

To be considered for this role you require:
  • Well developed freight forwarding experience in operations and customer service with a freight forwarder
  • Ability to identify and meet customer needs
  • Experience with valuable cargo an advantage 
  • Excellent communication and interpersonal skills
  • Commercial attitude
  • Can do attitude and a team player
  • Available to take calls out of hours in an emergency
  • EDI experience desirable 
  • OASIS or ICS would be a bonus
  • Microsoft Excel and Outlook experience
  • Australian Citizen or Permanent Resident 

On Offer
  • Your own portfolio of customers with valuable cargo 
  • Competitive salary 
  • Global network providing service excellence
  • Office based in Sydney CBD
For more information regarding this role and many more in freight, customs and logistics with FRMSTAFF please contact Angie Roll on (02) 9313 9777 or visit our website www.frmstaff.com.au