Customer Service Representative with Freight Forwarder experience

My Freight Career

Support a portfolio of supply chain accounts across freight forwarding services. Opportunity for Customer Service & freight forwarding expert.

  • Join a Freight Forwarder who values staff growth
  • Opportunity to utilise Freight Forwarding and Customer Service skills
  • Street parking and close to public transport - Adelaide North/West
The Client

This leading freight forwarding and supply chain specialist has the reputation of delivering service excellence on a global scale. They are looking for a dynamic, confident and result driven freight forwarding expert who is passionate about meeting their clients’ needs. The successful applicant will report to the Adelaide Branch Manager.

The Position
  • A personalised service solution approach to a vast portfolio of clients
  • Responding to customer service inquiries by phone and email
  • Monitoring POs in Cargowise and reporting shipment status updates
  • Liaising with operational teams as required
  • Liaising with overseas agents ensuring booking are placed and executed
  • Developing and maintaining strong client relationships
  • Follow SOPs and company protocols
  • Quoting and maintaining rate cards
  • Ensure all customs documentation is submitted and issues are attended to in a timely manner
  • Invoicing completed POs
  • Upload commercial documents to OneTrack
The Requirements

To be successful you require:
  • Freight forwarding operations and customs experience within a freight forwarder
  • Well developed customer service skills
  • Proven problem solving ability
  • Mature, can do attitude
  • Ability to work in an autonomous and team environment
  • EDI Cargowise experience essential to be considered (3 years min.)
  • OneTrack experience would be an ad
  • Minimum of 3 years in a similar role with a freight forwarder or as stated in the first requirement.
  • Confidence to present to senior decision makers
  • Excellent verbal and written communication skills
  • Superior attention to detail
  • Strong customer focus and retention
  • Brilliant problem solving skills and ability to stay calm under pressure
  • MS Office a must
  • Permanent Australian working rights
On Offer
  • Global support and comprehensive services
  • Close to public transport or street parking
  • Company with future opportunities
  • Salary in line with experience and market ($65-$70K)
For more information regarding this role and many more in freight, customs and logistics with FRMSTAFF please contact Angie Roll on (02) 9313 9777 or visit our website www.frmstaff.com.au