Network Operations Manager

Granite Consulting

Bring your experience as NOC Manager to build a team and uplift 24x7 monitoring for one of Australia's favourite telcos

  • Values and customer focussed culture
  • Australian Owned and Operated Telco
  • Amazing Leadership opportunity
Granite Consulting is excited to announce our partnership with Aussie Broadband. We are exclusively working on two leadership opportunities that are catalyst to their growth trajectory for 2021 onward.   

Granite Consulting is a local independent specialist recruitment agency with over 11 years of experience in the APAC market. We operate across all verticals in IT and Project Solutions, with a values-based recruitment approach.   

About Aussie Broadband:  
Aussie Broadband is an all-Australian-based telco, offering internet and phone solutions to residential, business and corporate customers. They pride themselves on their outstanding customer service and punching way above their weight in the industry.  
They’re in the business to change the telco game and looking for people who want to live and play by their values:  
  • Don't be ordinary, be awesome  
  • Think BIG  
  • No BS  
  • Be good to people  
  • Have fun  
Headquartered in the Latrobe Valley with a base in Lynbrook, they are open to remote working within Victoria.   
  
About the Role: 
The Network Operations Manager is a member of Aussie Broadband’s Network Operations Team and plays a key role in ensuring service quality, network uptime and network efficiency and reports directly to the CTO. 

The successful candidate will create a team of engineers around them with the view to become specialists in 24x7 monitoring of the network and provide exceptional service Aussie Broadband is known for. You will be responsible for developing the team strategy, improving the integration between the team and other departments, and improving customer experience. 
 
Responsibilities: 
  • Maintaining and monitoring required staffing levels and schedule to ensure that the team can meet the demand and respond in a timely manner to network/server/VoIP anomalies and outages. 
  • Capacity management - managing utilisation of assets and ensuring volume based services are managed within agreed budgets. 
  • Developing the team and working with other departments in Aussie to achieve common business goals. 
  • Acting as an escalation point for major customer problems and questions via telephone, e-mail and face to face. 
  • Acting as an escalation contact for service issues, out of hours. 
  • Organising and prioritising workloads. 
  • Lead internal projects to improve service. 
  • Establish metrics, reporting mechanisms and services for management use. 
  • Other reasonable tasks as required.   
Requirements: 
  • An unequivocal commitment to the Aussie values (see above) and using them to make decisions. 
  • Experience in Experience of ISO27001 & ASD Essential 8. 
  • Experience and keen interest in leading edge ISP technologies. 
  • Outstanding personal organisation and time management skills. 
  • Outstanding communication, writing and interpersonal skills 
  • Relevant qualifications. 
  • Ability to think innovatively and challenge existing norms to change the game. 
  • Leadership and the ability to develop your people. 
  
If this position speaks to you, please contact Dave Newington, Practice Lead in Leadership and Service Delivery on dave.newington@graniteconsulting.com.au or 0466 281 308