Service Delivery Manager - Service Management | Apple MacOS

Genesis IT&T Pty Ltd

The Service Delivery Manager will be responsible for managing the delivery of technical services, Service Desk function and operations for customers.

  • Permanent Full Time
  • Location: Surry Hills NSW
  • Welcoming & Supportive Team Culture
A successful and growing Apple based Solutions Provider and consultancy is currently looking to hire an experienced Service Delivery Manager who will be responsible for managing the delivery of technical services, Service Desk function and operations, service delivery and customer satisfaction. 

Key Responsibilities:
  • Provide service management excellence for the business and customers
  • Develop and implement IT Service Management systems and processes based on industry best practice.
  • Develop and manage the Incident Management process, Problem Management process, and Knowledge Management database.
  • Develop and manage the Service Desk function to ensure timely resolutions of issues.
  • Measuring and reporting of service performance.
  • Continual Service Improvement.
  • Project Management
  • Oversee Release and Deployment Management.
Key Requirements:
  • Demonstrable industry experience, including a minimum of two years working as Service Delivery / Problem Management / Support Team Lead.
  • Experience in end-to-end Apple client fleet system and software administration
  • Knowledge in the creation and maintenance of Apple Mac environments comprising of Mac OS desktop, laptop, tablet, and mobile devices.
  • Experience in undertake service desk projects, such as desktop, laptop and peripheral hardware and software deployments.
  • Demonstrated understanding of ITIL and IT Change Management.
  • Demonstrated understanding of IT best practice principles.
  • Good broad technical understanding of hardware, software, applications, networks, communications technologies
  • Relevant Apple Mac certifications such as: Apple Certified Support Professional (ACSP) / Apple Certified System Administrator (ACSA) / Apple Certified Specialist (ACS) - desirable, but not essential.
  • Tertiary Qualification in IT or other relevant qualifications.

Job Ref: 3006570

TO APPLY: please click on the appropriate link.