IT Support Engineer L1/L2 - Office 365 | SCCM | AD

Genesis IT&T Pty Ltd

The IT Support Engineer is to provide level 1-2 technical support for customers with skills in Microsoft Windows, Office 365, AD, SCCM, and networking

  • Permanent Full Time
  • Supportive and Welcoming Team Culture
  • Lane Cove Location
A successful and reputable IT Managed Service Provider based in Lane Cove NSW location is currently looking for an experienced IT Support / Service Desk Support Engineer to provide level 1-2 technical support services for customers.

Key Responsibilities:
  • Provide level 1-2 technical support through telephone, email and face-to-face support for all group users, supporting desktop PCs, notebooks, printers, telephones and other IT related issues.
  • Delivering a client focused service experience for technology user queries in a professional and timely manner while demonstrating the highest standards of written and verbal communication.
  • Undertaking coordinated incident management in liaison with other operational teams.
  • Ownership of technology problems or requests until satisfactorily resolved.
  • Working with other Service Desk staff and other onsite technology teams to deliver continual service improvement and ensure business requirements are being met.
  • Deliver smaller operational projects on a daily basis, such as staff moves, software deployments or office relocations.
  • Provide 24/7 support on a rotational roster basis.
Key Requirements:
  • Min. 2-3 years of experience in the IT Support / Service Desk role for a mid-large environment.
  • Microsoft Windows 7/10
  • Microsoft Office 365
  • Microsoft SCCM for SOE Deployment
  • Microsoft Active Directory
  • Virtualisation (VMware / Hyper-V)
  • DNS, DHCP and Group Policy.
  • Basic Network LAN/WAN/VLAN support.
  • A strong customer service focus with a professional approach.
  • A team player with a "can do" attitude, loads of energy and initiative with a strong work ethic.
  • Understanding of ITIL framework.
  • Certification in Microsoft (MCSE/MCSA), or other relevant industry certifications.
  • A valid driver license.

Job Ref: 3148946

TO APPLY: please click on the appropriate link.