L2 Software Support Engineer

Genesis IT&T Pty Ltd

Provide L2 Software Support to customers using Java, SQL, Hibernate and Linux skills

  • Collaborative Working Environment
  • Growing Global Organisation
  • Western Sydney Location
We are seeking a L2 Software Support Engineer to join a global software solutions provider as a member of their Software and Integration team. You will be required to provide remote and onsite technical support on a rostered basis.

Responsibilities:
  • Provide up to Level 2 onsite and remote support to end-clients on a rostered basis (Shift times: 5am to 1:30pm, 1pm to 9:30pm) 
  • Effectively support operations staff, monitoring and control of the computer systems
  • Continually assesses the performance of the computer systems and equipment to maintain the parameters and standards of its operations, and assist in making corrections or improvements
  • Analyse, debug, solve and report problems of project specific software and Oracle database systems
  • Support and maintain both Hardware and Software systems including software updates and hardware upgrades
  • Correct processing errors caused by customer
  • Assist with training of other team members and apprentices within area of expertise
  • Contribute to the Knowledge Base
  • Investigate and resolve 2nd level support incidents that are beyond the scope of Level 1 support
  • Identify and develop software fixes (Java)
  • Develop software changes (Java)
  • Assist in the remote diagnosis of problems as required
  • Work rostered hours and provide on-call support as required
  • Escalate technical problems to supervisor when required
  • Respond to support calls
  • Perform other duties of a similar level or nature required by the Technical Support.
  • Must hold a drivers licence and own a car
  • The role may require travelling within Australia and New Zealand.
Technical Skills Required:
  • Complex development experience using Java, HTML, CSS, Java EE 7 / Java EE 8 / JPA 2.x / Hibernate / JUnit
  • Strong SQL (Oracle, Microsoft)
  • Experience with development tools such as Eclipse, Jenkins, GIT, SVN, CVS
  • Unix/Linux and network concepts
  • Waterfall / Agile methodologies
  • Generate quality technical documentation as required
  • Knowledge of warehouse management processes and automation
  • Ability to make technical decisions in consultation with colleagues (both local and global IT services)
TO APPLY please click on the link.