MS Dynamics 365 Functional Consultant - CRM & HR

Genesis IT&T Pty Ltd

The Microsoft Dynamics 365 Functional Consultant (CRM & HR) will act as a liaison between customer and internal teams on MS Dynamics CRM projects.

  • 6 Months Contract (with the view to extend)
  • Global IT Company
  • Enterprise Project
The Microsoft Dynamics 365 Functional Consultant - CRM & HR will act as a liaison between customer and internal teams on Microsoft Dynamics CRM projects (implementations, customizations, migrations, and more).

You will be be responsible for one or more aspects of the project including project management, requirement gathering, understand customer requirements, business analysis (as-is model, to-be solution), transform business requirement to solutions, architecture, data model, training and support with a focus on the business solutions.

Key Responsibilities: 
  • Lead and facilitate the design and architecture sessions with clients
  • Implementation experience on Microsoft D365 Customer Service, D365 HR Module, Power Platform, Azure basics.
  • Experience in gathering business requirements and experience configuring Microsoft D365 CRM and D365 HR Modules
  • Understand customer requirements and advise project team on highly specialized, complex solutions architecture and implementation
  • Create Functional Specifications documentation for the project
  • Facilitate design review sessions with the customer to demonstrate completed work and gather adjustments and changes
  • Conduct hands-on implementation, configuration and basic customization of the various components of Microsoft Dynamics D365 CRM (Customer Service) and Microsoft Dynamics 365 HR.
  • Ability to support the testing team during the SIT, UAT, Pre-production and production environments
  • Provide input and advice regarding Microsoft Dynamics CRM capabilities, functions and features to clients and prospects
  • Experience on understanding and implementing various integrations to Dynamics CRM
Key Requirements: 
  • Tertiary education or equivalent in Computer Science, or related field.
  • 5+ years of experience working as Functional/Techno-Functional consultant in Dynamics 365 CRM & HR.
  • Understanding of business processes, issues, and technology especially related to the operation of a sales, marketing, and customer service departments within an organization
  • Project Design and Gap Analysis, solutioning to Large clients in MS CRM Projects
  • Experience with D365 implementation project.
  • Sound knowledge and/or certification on Project Management and different Project Management styles like Waterfall, Agile, Scrum
  • Experience in working on Financial /Insurance / Banking Domains

Job Ref: 3209799

TO APPLY: please click on the appropriate link.