Systems Engineer (Storage & Backup)

ASG Group

Job Opportunity for Systems Engineer in ASG Philippines!

ASG is a leading IT business solutions provider in Australia, Hong Kong and the Philippines - customer focused and responsive. We match our genuine people with proven solutions, partnering closely with our clients to help them achieve their goals. While our clients' needs continually change and evolve, our focus remains constant, to continuously adapt and provide the best outcomes for our clients.
This role will be responsible for developing & implementing key strategies and plans concerning data storage & backup, taking into consideration all available technologies & business requirements. It will be responsible for the monitoring & maintenance of client storage & backup estate, & for providing it with the correct levels of security & resilience. The role will have responsibility for the disaster recovery policies & procedures, as well as ensuring the appropriate test regimes are planned & executed.
The Opportunity:
  • Provide functional storage & backup support including but not limited to installation, repair & maintenance of existing technologies under an ITIL framework
  • Provide support for troubleshooting, problem escalation & resolution
  • Manage daily review & update of open tickets with the aim of keeping these to a minimum
  • Provide technology support to new & emerging technologies
  • Provide technical assistance to the rest of the infrastructure team
  • Liaise with external vendors as required to ensure timely resolution of hardware / software issues
  • Facilitate/participate in engagements with client & 3rd party organisations on technology issues as required
  • Escalate issues which cannot be resolved within SLA & communicate with client
  • Participate in ongoing continuous improvement activities
  • May be required to provide on-call support
  • May be required to work outside of normal business hours for planned out of hours’ work
What you need to be successful:
  • 4-6 years’ experience with storage & backup storage across the enterprise environment
  • Significant experience, knowledge & understanding of backup & storage technologies including:
HP Data Protector
ZFS & ZFS appliance
  • Awareness of ITIL (Information Technology Infrastructure Library) very beneficial
  • Language skills (English)
  • Degree qualifications preferable
What is in it for you?
  • Autonomy and the ability to influence and make decisions
  • Work with a cohesive and fun team that truly understands the balance between fun and results
  • Join a growing business that is disrupting the tier 1 arena
  • Great benefits including discounts on private health insurance and IT equipment along with access to excellent online learning platforms
  • Genuine flexibility with working hours
  • Career advancement including global opportunities
The smart, career focused and determined people who work for ASG flourish in a culture that empowers them to achieve customer outcomes and gives them a sense of ownership for the development of the company. Together we form a highly motivated, customer-focused workforce.