Mortgage Retentions Team Leader- Investment Bank

Profusion Group

Utilise your people management and mortgage skills to lead this growing team of Retention Consultants and work in an agile work environment.

  • Attractive Salary Package
  • Join one of Australia's leading Investment Banks
  • Enjoy working with a highly successful and driven team
Company Overview

Our client is a highly successful Australian organisation with an expanding national and international presence, offering you the freedom to grow your career within a plush, supportive working environment. 
Role Overview
As a Retentions Team Leader, you will lead a high performing and growing team of Retention Consultants within Consumer Banking.

Key Responsibilities include:
  • Engage and lead the team to high performance through coaching, motivating, inspiring and building team spirit
  • Interacting with multiple internal stakeholders to influence, engage and carry out initiatives
  • Managing relationship with Brokers/3rd parties to get repeat business whilst providing them outstanding service and support
  • Driving exceptional customer outcomes
Skills & Experience 
  • Extensive experience in a leadership role is essential
  • An understanding of mortgages is crucial and exposure to credit would be advantageous
  • Proven experience in engaging and influencing internal stakeholders would be desirable.
  • Must be customer centric; highly empathetic, proficient negotiation skills & outcome-focused. 
  • Exceptional written and verbal communication skills.
What's on Offer
An opportunity to join a reputable Investment Bank, you will be provided with long term career progression as you enhance and develop your leadership skills in a supportive working environment.

 If you match the above criteria and are interested in this role, please click 'APPLY' or contact Sarah McGuinness on