Production Support Specialist

Profusion Group

Join this growing team and contention to Global operational improvements and support

  • Global Financial Services Leader
  • Growing, High-Performing Team
  • 12 Month Initial Contract
Company Overview

Leading Global Financial Services organisation currently looking for a Production Support Analyst to join their team. Melbourne based.

Role Overview

This team is responsible for providing 24/7 Production Support for Global Investment and Financial Applications and infrastructure. In this position you'll perform level 1 and 2 incident Management of Middle Office financial systems and contribute to continuous improvement to ensure high availability at all times.

This role would suit you if you have Application Support experience within a Wealth/Investment Management environment, with strong business-facing communications and an appetite to learn.

Typically, your day would involve:
  • Level 1 and 2 Incident/problem ticket resolutions of business system issues.
  • Identify opportunities to streamline existing processes and ensure high availability at all times.
  • Communication to the various business stakeholders to set expectation of problem resolution.
  • Ensure all outages are recorded and followup with root cause analysis with various teams (internal and external vendors), actively chasing incident/problem ticket resolutions with counterparts locally and regionally.
Skills & Experience

You will have extensive experience in a Production Support position along with strong client/customer communication skills.  You will be sharp and enthusiastic with a flexible attitude towards your work.

You will have working knowledge and experience in the following technologies:
  • Production Support experience in an investment management organisation.
  • TLM (trade life-cycle management) platform experience is a distinct advantage, as is any investment systems experience.
  • Experience in Financial Services Industry (as a minimum) is a must.
  • Unix scripting experience.
  • Strong Splunk experience.
  • Experience with SQL database querying.
  • Control-M experience for batch processing.
  • Familiarity with DevOps.
  • Cloud exposure (AWS) will be highly regarded.
What's on offer

This organisation has won numerous accolades for being one of the best places to work and one that really values its employees. 

This role will be a real career opportunity for the right person as well as offer you the opportunity to WFH, generous performance based bonuses (for permanent staff), training and development opportunities and a genuine work-life balance.

Apply now to Jonny Jameson for a quick assessment of your application.