Service desk Support Technician

FourQuarters

Troubleshoot, problem solve and offer technical guidance to internal stakeholders.

  • Advance your skills troubleshooting the latest technologies
  • Provide level 1 and 2 support to Internal stakeholders
  • Permanent opportunity | CBD location
The company 
Our client is a leading utilities company who are currently looking for an experienced Service desk Support technician to join their dynamic business.
  
Your new role
You will be part of a collaborative Service Desk team and report directly into the IT Service Desk Manager You will be providing excellent support and service to this leading utilities company monitoring all service desk issues to ensure prompt resolution. Providing telephone and customer-facing support for initial fault diagnosis on information technology problems.You will be passionate about customer service and have experienced in some or all of the following. 

What you will need to succeed.
  • Experience in providing high level of IT support to internal stakeholders via email, telephone, messaging and face to face.
  • Experience in Windows 10, MS Office suite (2010 – 2016), Office 365, asset management and CMDB.  
  • Experience in hardware support with iPhone, IPads, video conferencing tools along with patching and deployment exposure.
  • Ticketing tool Service Now 
  • ITIL certification and/or experience.
  • Excellent customer service and communication skills.
What you will receive
You will get the opportunity to work within a major Financial Services company. You will receive great exposure and opportunity for career progression along with a competitive salary package.

How to apply
If you are an experienced IT Support Officer and proficient with ticketing tools and would like to have an open discussion about this role and also other vacancies within our team then please apply today.
  
About FourQuarters Recruitment
FourQuarters is a specialist boutique recruitment consultancy with offices in Melbourne, Sydney & Perth. We have specialist recruiters in Information Technology, Corporate Finance, Strategy, M&A and Accounting. With over 100 years of recruitment experience across the team, we have strong networks to draw upon for both our clients and contacts to leverage. Additional information and individual consultant profiles are available at www.fourquarters.com.