Japanese Technical Support

FourQuarters

Global Company | Richmond Location | Creative and dynamic environment | Inclusive and collaborative team | Dog friendly offices!

  • Dynamic and collaborative culture
  • Richmond Location
  • Must be FLUENT IN JAPANESE & ENGLISH
Opportunity
An exciting opportunity and rare opportunity has arisen for a Bi-lingual (Japanese/English) Desktop support agents to join a Global Consumer Electronics Company based in Melbourne’s trendy Richmond.

About the role

Reporting to the Service Desk Team Lead, this role requires an experienced Bi-lingual (Japanese AND English) help desk agent to hit the ground running in a busy but very well-structured and very well-supported team environment. 
  
Day to day duties include;
  • Troubleshoot technical issues
  • Monitor the Japanese Care Line
  • Manage help desk tickets in line with the companies SLA’s
  • Provide tech support on a remote basis
  • Troubleshoot a variety of hardware related issues
About you
The successful candidate for this role will need to be a confident communicator and someone who enjoys interacting with a wide variety of key stakeholders on a range of IT related queries. 
  
To be successful in this role, you will have: 
  • Japanese and English Language skills
  • Excellent written and spoken communication
  • Friendly and customer service focused
  • Strong networking experience
  • Previous experience in Level 1 & 2 IT Help desk support
  • Experience with IOS and Android devices.
  • Ability to troubleshoot a variety of different hardware’s
  • Team focused attitude and love music!
What’s in it for you?
  • Full- Time | Contract Role
  • Competitive Rate
  • Work in a puppy friendly environment
  • Collaborative and Dynamic Culture
  • Creative and engaging workplace
How to apply
If you are well suited to the opportunity, we'd like to hear from you.
You can apply by clicking on the link on the advert, or via the FourQuarters website directly. Please send your resume by clicking on "apply" button below.