Customer Support Manager

s2m Digital

this exciting fast growth start-up is seeking a Customer Support Manager to provide the best customer service to further their growth

  • Well funded Fast Growing Start up with Clear vision for the future
  • $60k-$80k + Super. D.O.E
  • Work with leaders that have shaped some of the worlds most successful start-upd

Our client is a Logistics and Transport start-up that are revolutionising the Light Electric Vehicle Market. They are launching globally and have a clear vision for the future. This position is based in their Alexandria HQ


KEY RESPONSIBILITIES

- Process and people management. : Running you day to day activity to the adherence of KPI's (Productivity, Quality and Customer Experience). You will also be leading a growing team and develop and guide them, leading by example

-Change Management: as this is a fast growing start-up you will need to lead from the front championing change and adaptability

-Stakeholder management: Coordinate across functions and departments to tightly align stakeholder goals for content, analytics, quality assurance, and site operations.

-Site leadership: Own the Business Process Outsourcing relationship; develop a reporting dialogue on performance, trends, and projects 


Requirements
  • 3+ years of experience within a support operations function; contact center or logistics support experience will be highly regarded
  • Exceptional communication skills
  • Data-driven in your decision making with sound business judgement
  • Ability to take initiative
  • Experience in creating and optimizing processes
  • Self-starter with a  “can-do” attitude
Please hit "apply" to submit your resume