Customer Experience Manager

s2m Digital

High-Growth Global Start-up seeking a process and ops minded Customer Experience Manager for their Sydney team

  • $80,000 + Super
  • Process and Operations focused role
  • High- Growth Start-up

Our client is a start-up that are revolutionising their market. They have launched globally and have a clear vision for the future. 


KEY RESPONSIBILITIES

- Process and people management. : Running you day to day activity to the adherence of KPI's (Productivity, Quality and Customer Experience). You will also be leading a growing team and develop and guide them, leading by example

-Change Management: as this is a fast growing start-up you will need to lead from the front championing change and adaptability.

-Stakeholder management: Coordinate across functions and departments to tightly align stakeholder goals for content, analytics, quality assurance, and site operations.

-Site leadership: Own the Business Process Outsourcing relationship; develop a reporting dialogue on performance, trends, and projects 


Requirements
  • 3+ years of experience within a support operations function; contact center or logistics support experience will be highly regarded
  • Exceptional communication skills
  • Data-driven in your decision making with sound business judgement
  • Ability to take initiative
  • Process Driven
  • Experience in creating and optimizing processes
  • Self-starter with a  “can-do” attitude
natalia.sawran@s2m.com.au