Service Desk Lead

Technology People Group

Exciting opportunity to work in a fact paced, dynamic environment - Permanent Opportunity - Mascot Location

In this role you'll get to lead a high-performing service desk team. You'll get to drive IT service improvement and performance, in a customer-focused environment for a global brand.

What To Expect
In this role you will get to:
- Lead, coach and develop Service Desk Team
- Monitor incoming requests, and delegate work across team members of all        skill levels 
- Investigate issues, document problem(s), resolving where possible
- Prepare reporting for management
- Provide first level of escalation for sensitive/technically difficult problems

What You've Done
- Demonstrated experience in similar role. 
- Demonstrated ability to coach, support and develop team members
- Working knowledge and previous experience in O365, Active Directory, SSO,    corporate security policy/ administration and development
- Strong understanding of Widows operating system usage and support

If you have the requested skills and experiences required then APPLY NOW.