Solutions Engineer


Be responsible for Detailed Service Design& Provisioning infrastructure solutions for Vocus Communication's client base.

  • Join a telco that prides itself on being a great place to work
  • We pride ourselves on have a great company culture
  • Do it. Own it. Love it.
Vocus is crazy about customers. We’re also crazy about our people. We empower them to Do it. Own it. Love it and that’s why they choose to work for us. Here, it’s never just a job – We care about the impact we have, and that’s what connects us. Whoever you are, you'll fit right into our team of 1500 personalities. And as you help us disrupt our industry, we’ll support you to be ‘the best you’, at Vocus and at home.

What's the Opportunity 

As a Solutions Engineer you will be responsible for Detailed Service Design& Provisioning infrastructure solutions for Vocus Communication’s client base. These solutions are delivered using our established provisioning framework and aligned with our key technology partners and business units. You will interact with key customer stakeholders, vendors, internal service delivery and project management to successfully implement and/or transition these solutions in line with agreed scope and timeframes.
Your key responsibilities will include:
Solutions Engineering
  • Interpret existing presales technical work through liaison with key project stakeholders
  • Analyse and define customer requirements by working with the customer’s technical team during design phase as required.
  • Design, build, test and deliver appropriate solutions on Vocus network in line with relevant Engineering Standards and expected delivery timeframes.
  • Assist with delivery scheduling, reporting, and tracking systems.
  • Manage issues, risks, escalations, changes and variations in line with Solutions engineering framework documents
  • Manage, verify and control stock/inventory
  • Manage the overall relationship with all relevant parties to the benefit of orders/projects under your ownership, and coordinate contractors and vendors as required.
  • Occasional off site work; running cross-connects and patching at Vocus or Third Party Datacenters as required.
  • Assist Engineering team with building and deploying Vocus edge-network devices.
  • Work towards industry and vendor accreditations as per individual development objectives
Documentation and Reporting
Create professional level documentation as required including:
  • Network diagrams, Logical Designs, Scope of Works Build of Material
  • Update NMS Systems, Provisioning Systems & Inventory Systems.
  • Handover documents, Test documents, Wiki updates, Incident Reports
  • Contribute to proposals, tenders and consulting reports
Continuous Improvement & Compliance with Management Systems
  • Comply with continuous improvement initiatives and management systems
  • Report any deficiencies in management systems and where appropriate, suggest areas for improvement
 Risk Management
  • Comply with all risk management initiatives throughout the business and report any risks    
How you work
Being hands-on and customer-focused are a given, and so is getting involved and owning what you do. You’ll be proactive and curious, interested in learning about new things and connecting with people from across our business. You’ll be self-motivated to deliver your best in a timely and effective way and you’ll like the idea of

Your experience will include:

  • Practical experience in the delivery of multi-site rollouts of infrastructure solutions
  • Practical experience using Cisco, Brocade, ADVA, Nokia equipment
  • Experience with service provider technical protocols at every layer of the OSI model (eg L2TP, L2VPN, BGP, IS-IS, OSPF, DNS, MPLS, RADIUS)
  • Experience with Transmission devices such as Nokia (1830,1626, ADMU, AMU etc) and ADVA devices is highly desirable
  • Understanding of both physical and logical network design elements including transmission and fibre layers.
  • Ability to perform design on WDM networks
  • Understanding of optical fibre telecommunications network structure and architectures.
  • Understanding of capabilities of all network equipment including fibre/facilities/transmission systems and Ethernet switching systems.
  • Excellent planning, reporting and documentation skills
  • Excellent communication (oral and written) and business relationship building skills
  • Exceptional interpersonal and customer relationship skills
  • Ability to take ownership of role and work autonomously
  • Ability to prioritise, organise and manage multiple tasks effectively
  • Ability to work productively and professionally with team members, external contractors and customers
  • Strong MS Office Skills, including Outlook, Word, Excel, Visio and Project (or equivalents)
Education & Qualifications    
  • Tertiary Qualifications in Telecommunications Engineering (Desirable)
  • CCNA required, CCNP highly desirable (or equivalent)
  • 4 Year ISP or relevant industry experience required.
Who are Vocus?
Vocus Group is Australia's and New Zealand's fastest growing telecommunications provider. We've grown through a combination of organic and strategic acquisitions since March 2008. Our Energy business is a fast growing division of Vocus with huge potential, so it's an exciting time to join. 
Our success and growth is attributed to our people, as part of the Vocus team you'll work with clever people who share common goals, trust each other and collaborate to deliver, people that are crazy about our customers and an environment where disruptive thinking is encouraged every day! 
So if you're someone who thinks outside the square, loves a challenge and thrives on success then please don't hesitate to apply!