General Manager, Credit & Collections

Vocus Group

Commercially savvy people leaders looking for a challenger business where making a difference is a part of your every day

  • Work across a porfolio of great Aussie brands.
  • Build, lead and develop onshore and offshore teams.
  • Customer focused role that provides full ownership and responsibility.
Vocus is crazy about customers. We’re also crazy about our people. We empower them to Do it. Own it. Love it and that’s why they choose to work for us. Here, it’s never just a job – We care about the impact we have, and that’s what connects us.  Whoever you are, you'll fit right into our team of 1500 personalities. And as you help us disrupt our industry, we’ll support you to be ‘the best you’, at Vocus and at home.

What’s the opportunity? 

Growth and change at Vocus has resulted in a great opportunity for commercially savvy, people focused leader looking to join our challenger business. In a roll up your sleeves environment your role will be to maximise billed revenue collected from customers and to reduce customer debt write-off by building and running our optimal credit risk, fraud and collection management processes and teams. Working across our core brands, Commander, Dodo, and iPrimus, your risk and credit expertise, knowledge of the Energy and Telco markets, exposure to managing offshore teams, and ability to engage and influence a broad group of stakeholders whilst keeping the customer ‘front of mind’ will be key to your success in this role.

Your key responsibilities will include
  • Building, leading and developing the Australian credit and collections team.
  • Building, leading and developing the Manila collections function, including management of the function to ensure both the timely collection of outstanding to KPI’s and forecasts.
  • Leading and successfully delivering projects related to the implementation of credit risk, fraud and collections process.
  • Building strong working relationships with key stakeholders across the business to ensure business outcomes are delivered with an optimal customer experience.
  • Taking responsibility for ensuring all processes are compliant with regulatory obligations.
  • Preparation of monthly debt write-offs, monthly business reviews, and annual and ad hoc forecasts.
  • Constant monitoring of performance against KPIs, and utilising fact-based insights to put in place corrective action where required.
  • Ensuring conformity and compliance with the Vocus collections/debt management policy.
How you work

Being hands-on and customer-focused are a given, and so is getting involved and owning what you do. You’ll be proactive and curious, interested in learning about new things and connecting with people from across our business. You’ll be self-motivated to deliver your best in a timely and effective way and you’ll like the idea of working in a dynamic yet supportive environment where people are encouraged to bring their whole selves to work and reach their full potential.

Your experience will include
  • Demonstrated experience in leading a credit & collections, billing or revenue assurance function in an ASX Top 100 business, or similarly sized business; ideally in the energy or telco industry.
  • Demonstrated experience in the development and execution of an optimal credit risk, fraud and collection management process for an ASX Top 100 business, or similarly sized business;
  • Demonstrated experience in building, developing and leading engaged teams across geographic boundaries;
  • Demonstrated experience running a phone-based collections team, either onshore or offshore;
  • Demonstrated experience in building and utilising Digital collection methods;
  • Demonstrated experience in the design of credit processes in buy, activate or use journeys that are customer friendly and do not add unnecessary friction for customers;
  • Demonstrated experience in influencing and managing senior stakeholders across all different functional domains;
  • Excellent analytical skills and strong understanding of key financial standards, credit risk and debt provision principles;
  • Strong working knowledge of key Regulatory standards.
Who are Vocus?
Vocus Group is Australia's and New Zealand's fastest growing telecommunications provider. We've grown through a combination of organic and strategic acquisitions since March 2008. Our Energy business is a fast growing division of Vocus with huge potential, so it's an exciting time to join. 

Our success and growth is attributed to our people, as part of the Vocus team you'll work with clever people who share common goals, trust each other and collaborate to deliver, people that are crazy about our customers and an environment where disruptive thinking is encouraged every day! 

So if you're someone who thinks outside the square, loves a challenge and thrives on success then please don't hesitate to apply!