Service Centre Manager

Australia Wide Personnel

Lead a team of 9 staff who are the first point of contact for client queries relating to this company's service-based systems solutions.

The Company: 
The Australian division of a global, industry-leading systems integrator that designs, installs, and services electronic security, fire alarms, and life safety systems.
  
About The Role:
The role is ideally suited to an experienced call centre or service centre leader experienced in leading a team to deliver high-quality responses to client enquiries.   

Who You Are:
  • At least 2 years’ experience of leading a service or call centre team
  • High level of computer literacy and a practical working knowledge of Microsoft Office Suite and preferably some experience with Oracle NetSuite Business Information System
  • Hold a Working with Children Check or have the ability to apply successfully.
What You Will Be Doing:
  • Leading a team of 9 staff to provide high-quality outcomes to client enquiries
  • Establishing the Service Centre KPIs and measuring and reporting on the performance of the team in relation to them
  • Recording client purchase orders and service requests within the Business Information System and ensuring efficient allocation of jobs to Technicians as well as recording all resolution information
  • Reporting to the Head of Strategic Accounts
Environment, Culture and Rewards:
Working for a global, service-based solutions provider in dedicated offices in Port Melbourne, you will work from 6.30am-2.30pm. This is a permanent role working 5 days per week. Full training will be provided on my client's products. A competitive salary will be provided. 

Please be aware you must be an Australia citizen or have permanent residency status to apply for this role.

Please submit your resume in WORD format ONLY.