Case Management Specialist

Arnold Group Australia Pty Ltd

Excellent Opportunity to work with Iconic Educational brand showcasing your claims and injury management skills

  • Self Insured WorkCover Environment
  • Based near Melbourne Market
  • Newly created small supportive team
Close to the CBD and easily accessible, this educational institution focuses on positive outcomes for injured workers. Join the team and deliver on the organisations exceptional customer service ethic. 
In this role, your key responsibilities will include: 
  • Establishing solid working relationships with key stakeholders to accurately manage WorkCover claims, and assist injured workers back to work.
  • Liaise closely with the legal fraternity to manage litigation.
  • Mentor and assist a small team of two case managers.
  • Providing injured workers with appropriate service and timely advice regarding claims and rights.
To be successful in this role, you will demonstrate the following skills and attributes: 
  • Demonstrated ability in managing a portfolio of workers' compensation claims. 
  • A minimum of 5 years' of experience in a similar role whether employer-based or within an Insurer Agent. (Previous Self Insurance background look upon favorably)
  • Allied Health qualifications strongly fancied.
  • Fantastic customer service skills to all claimants and ability to effectively resolve conflict.
  • The ability to provide sound advice and engage line managers.
  • Excellent communication and interpersonal skills on a verbal and written level go without saying as you will be required to build the confidence of injured workers and other stakeholders in relation to your expertise in the Workers Compensation system. 
This role will initially be paid as a temporary contractor for 6 months, with a  likelihood of review for extension and/or permanency thereafter.

Apply now! 

Send your cover letter and resume to Bryan King by clicking Apply below.