Business Support Officer - 6 month contract

Tandem Corp

We are currently looking for a Business Support Officer to join our team. Now is an exciting time to join Tandem

Who you'll be working with:
TANDEM is a leading Australian company providing advisory and field based workforce management services with a culture of encouraging employee development. Managing a subcontractor workforce of 2,900 subcontracting companies who engage in excess of 5,200 workers, TANDEM is a rapidly growing organisation.
Position Summary -  6 month Fixed Term Contract

The Business Support Officer is responsible for providing administrative, on-boarding, reconciliation of all Tandem’s insurance claims and compliance support and assistance to all internal and external stakeholders across the Property Services Business Unit..

What you’ll be doing:

The Business Support Officer will work closely with the National Field Area Manager and the Senior Leadership Team, the wider regional teams and directly with the subcontractor workforce to offer support by managing the end to end on-boarding process of the subcontractor workforce and ensuring that all related contractual KPI’s and targets are met by continually reviewing and monitoring subcontractor compliance.

  • Educate and assist understanding of payments and work through any discrepancies to provide feedback and dispute resolution
  • Assist Finance Reconciliation Lead to manage customer relationships and ensure that service levels are met and exceeded.
  • Completion of reconciliation of all Tandem’s insurance claims and related projects to ensure preparation and completion of timely and accurate invoicing of all types of work including Specialist Reports, Make Safe and Repairs
  • Oversee the authorisation of all Trade Work Order payments, ensuring compliance and controls of both internal and trade and timely turnaround as per our legal obligations
  • Assist Finance Reconciliation Lead to drive continuous improvement
  • Coordination and assistance with effective on boarding of new Tandem
  • Assistance with subcontractor contract documentation and signing process.
  • Liaise directly with subcontractors in relation to individual compliance issues to ensure all compliance targets are met with a focus on the overall regional compliance gate target
  • Compliance maintenance and review
  • Completion of financial reconciliation and matching of invoicing and costs by each claim
  • Identification, preparation and submission of client invoicing for all types in the OPUS systems and manual invoices as required
  • Daily, weekly, monthly and as required reporting in relation to on-boarding and compliance activities.
  • Ensure data is managed correctly onto the appropriate systems and checked for accuracy.
  • Resolve problems as quickly and effectively as possible, escalating to management when required.
  • Assist with the coordination, creation and updating of documentation and processes.
What we're looking for:
  • Ability to work independently, manage multiple tasks concurrently in a high volume environment
  • Previous Accounts payable and receivable experience is highly regarded
  • Minimum of 2-3 years’ experience in administrative support will be highly regarded
  • Ability to achieve deadlines without compromising standards, service or quality.
  • Excellent attention to detail.
  • Strong verbal and written communication and negotiation skills.
  • Ability to act within and adhere to company procedures.
  • Sound judgement and problem solving skills.
  • Excellent administrative and organisational skills.
  • Ability to work independently with initiative and collaboratively as part of a team.
  • Well-developed customer service skills
Why you should apply

Join TANDEM and you will be part of a high energy team with a supportive culture. In addition to competitive salaries, we offer incentives and rewards that are designed to recognise high performance. Our leadership team works with you to make sure you have the tools and support to do your job exceptionally well so that you can achieve your goals. Come on, apply today!

Please Note - the successful candidate/s for this position will be asked to consent to a police check.
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