Customer Service - Outbound (NO SALES)

Tandem Corp

We are currently looking for an experienced Trades Development Officer to join our team. Now is an exciting time to join Tandem! NO SALES REQUIRED!

TANDEM is a leading Australian company providing advisory and field based workforce management services with a culture of encouraging employee development. Managing a subcontractor workforce of 2,900 subcontracting companies who engage in excess of 5,200 workers, TANDEM is a rapidly growing organisation.             

Position Summary - 6 – 12 month Fixed Term Contract 

The Customer Service Officer will be responsible for engaging & on-boarding with trades & services to complete Insurance Home Repairs.

What you’ll be doing:
  • Engaging with new leads for the Property Services Project
  • Proactively making outbound calls to new and existing trades for sub-contractor workforce
  • Converting new leads to on-boarding stage
  • Conduct trade panel screening interviews, reference checking and other on-boarding activities
  • Maintaining our databases by ensuring trade records and details are up to date while ensuring compliance.
  • Adhering to all company policies, procures and licencing requirements for each state
What we're looking for:
  • Enthusiasm and a high level of energy & work ethic
  • Experience working in customer service or call centre environments (essential) to work towards set KPI’s and Trade targets
  • The ability to work well in a high volume & fast paced work environment
  • Excellent written and oral communication skills with the ability to deal positively with a wide range of trades and staff
  • Experience in developing new leads for the trade forecast for all deliverables across set regions
  • High skill level in Microsoft Office applications
Why you should apply

Join TANDEM and you will be part of a high energy team with a supportive culture. In addition to competitive salaries, we offer incentives and rewards that are designed to recognise high performance.

Our leadership team works with you to make sure you have the tools and support to do your job exceptionally well so that you can achieve your goals. Come on, apply today!

Please Note - the successful candidate/s for this position will be asked to consent to a police check.    By applying for this role you agree to Tandem collecting, using and disclosing your personal information as set out in our Privacy Policy http://www.tandemcorp.com/privacy-policy