Contact Centre Team Leader

Datacom Connect Pty Ltd

Grow your leadership career and brand in our rapidly growing, fast paced and fun Contact Centre!

  • Full time Monday to Friday - No weekends!
  • Modbury location
  • Customer service environment - no sales
About Datacom:

Here at Datacom we connect people and technology in order to solve challenges, create opportunities and discover new possibilities for the communities we live in.

With over 6000 people across our global offices, Datacom is one of Australasia’s largest professional IT services companies. Datacom has extensive expertise in the operation of Customer Experience and Contact Centres, data centres, the provision of IT services, software engineering and management, as well as payroll. Founded in 1965, we are local at heart, yet world class in capability. Datacom has a successful trading history of consistent growth, profitability and a track record of delivering innovative, cost effective technology solutions. Datacom is committed to hiring, developing and promoting diverse talent. 

What we offer:
  • Work for a leading brand with outstanding culture that supports growth.
  • The opportunity to work with some of SA's best Contact Centre Leaders
  • Retail staff benefits
  • No weekends or National Public Holidays
  • Proactive staff engagement activities
About the Role:
  • Develop, coach and support your team to achieve quality and productivity targets
  • Drive team engagement and morale
  • Respond to general and escalated queries from customers, clients and team members
  • Lead by example in areas of professionalism, conduct, punctuality and leadership
  • Develop action plans to optimise performance and drive continuous improvement
  • Drive dedication to customer service and share knowledge within the team
  • Identify areas of potential efficiency improvements
  • Conduct monthly 1:1's to review performance and provide coaching and feedback to individuals to support their personal development
About You:
  • Team Leader experience within a Customer Service Contact Centre 
  • A passion for people leadership, coaching & development and the ability to drive team engagement
  • Some reporting and data analytics experience would be desirable
  • Process improvement experience would be desirable
  • Due to nature of this role, Australian Citizenship and the ability to pass a government clearance is essential. 
At Datacom Connect, we know how to recognise the work you do and offer inspiring leadership programs and development opportunities. We also offer a corporate wellness program and provide you with the technology to enable you to work efficiently.

Our future looks bright. And so can yours. If you're ready to make a move, we're ready to talk.

How to Apply:

For further information please contact Chantelle Romeo, Recruitment Coordinator on 08 8164 7630, alternatively click APPLY NOW!