Account Manager

Info Track

To follow client retention strategy for the purpose of ensuring long-term loyalty from the InfoTrack client base, minimising client attrition.

  • Voted one of Australia's best Employers
  • Amazing staff perks and career development opportunities!
  • Close-knit, dynamic and fun team
InfoTrack is an award-winning technology company that is helping a range of professionals, businesses and individuals in a digital age. We provide an integrated platform that enables you to find, analyse, organise and communicate information efficiently and effectively.

Our customers and clients tell us that the InfoTrack product suite is comprehensive, user-friendly and that it continues to revolutionise their workflow, improve productivity, increase profitability whilst stimulating growth. We simply build smart technology that makes your life easier.

Role Objective

To follow client retention strategy for the purpose of ensuring long-term, attitudinal loyalty from the InfoTrack client base, minimising client attrition and introducing new products and services to existing customers.

Responsibilities 

The role is focused on up-selling all of InfoTrack services to clients through ongoing contact: phone calling, emailing, webinars, training clients on the benefits of using InfoTrack services.

You will also be responsible for monitoring client usage, identifying potential issues and either preventing or resolving these.

Competencies 
  • Sales Disposition - Demonstrating the traits, inclinations, and outlooks that characterise successful salespersons
  • High Impact Communication - Clearly and succinctly conveying information and ideas to individuals and groups in a variety of situations; communicating in a focused and compelling way that drives others’ thoughts and actions.
  • Sustaining Client Satisfaction - Supporting clients during the implementation of sales contracts and throughout the relationship; seeking and taking appropriate actions on client feedback; resolving difficult issues in a timely and professional manner; taking responsibility for client satisfaction and loyalty
  • Client focus - Ensuring that the client‘s perspective is a driving force behind business decisions and activities; crafting and implementing service practices that meet client and business needs
  • Marshalling Resources - Mobilising available internal and external resources to achieve sales and organisational goals; proactively negotiating for and accessing resources outside one’s immediate domain when necessary; preparing internal and external partners to promote sales objectives.
Knowledge and Experience  
  • Your commitment to excellent customer service will see you win in this role.
  • You will be an enthusiastic multi-tasker who thrives in a fast paced environment.
  • Excellent phone manner and communication skills
  • Proven sales/account management and/or cold calling experience
  • Great team player, a passion and desire to make a difference
  • Loads of initiative and ability to work autonomously
  • Outstanding communication and presentation skills and an enthusiasm for building strong relationships.
  • Ability to create a quick and strong rapport with partners Attention to detail and follow-up/ Process driven and takes ownership.
  • Experience with computers and applications software, including Microsoft Word, Excel, and PowerPoint and SalesForce database skills desirable but not essential.
  • Full training provided on products and services, bring your drive to be the best and we will provide you with the tools to succeed.
More about us
 
InfoTrack is an equal opportunity employer and is committed to excellence through diversity. We have a high performance culture and we’re unapologetic for demanding the best because we know that's what sets us apart. We expect wholehearted enthusiasm, excitement and an effort that overshadows any feeling of obligation - because it's not a job with InfoTrack, it's a love for what you do. To be part of our team you need to be intelligent, dedicated and determined to make a difference to the lives of the clients we serve each and every day. Life at InfoTrack is not for the fainthearted - we’re looking for people who fire on all cylinders and face challenges head on.