Expressions of Interest: ITSM Developer (Servicenow)

Pactera Technologies Australia

Pactera is seeking expressions of interest from ITSM Developer (Servicenow) - Melbourne based

  • Contract work
  • New FY start
  • End to end role focused on design, development, modification & documentation
Pactera is seeking expressions of interest from ITSM Developer (Servicenow)

About Us
Pactera is a leading digital consulting and technology services firm delivering world-class solutions to customers since 1995 and has shared many customer successes. We are more than a technology company. Pactera is a global organisation of relationship builders and digital visionaries.
We take pride in establishing lasting partnerships with our global clients to create value and accelerate their digital transformation journey via offerings across a number of areas that include Analytics and Business Intelligence, Technology Solutions, DevOps, Consulting, Operations, Managed Services and Business Process outsourcing.

About the Role

Seeking expressions of interest from  ITSM Servicenow Developers to work as an extension of our client teams based in Melbourne CBD.
Your key responsibilities in this role will include:
  • End to end role focused on design, development, modification, documentation and testing
  • Implement, install and supports software applications and systems.
  • L3 Troubleshooting of ITSM/Service Mapping / Discovery /Event / Integrations.
  • On boarding of additional discovery and Service mapping (expansions, lifecycle) and customers on

ITSM modules include:
  • Platform reliability engineering.
  • Service Mapping
  • Complex technical troubleshooting (ECC queues, events, debugging)
  • Discovery / SM credential management (this includes outside of SN such as linux sudo etc)
  • Integration enhancements
  • Work directly and closely with delivery team on:
    • New discovery / SN pattern implementations.
    • SN platform upgrades (upgrade logs / testing)
    • New Features.
To be successful, you will be able to demonstrate current or previous experience
Key Competencies

  • Very strong experience with ServiceNow ITSM/ITOM modules and Linux, Windows, Networking
  • Hands on experience with ITSM and Discovery Fundamentals
  • SN Service Mapping Fundamentals & Implementer.
  • Strong experience in SN troubleshooting and pattern debugging.
  • Strong experience in SN ITSM implementation, SN Discovery and SM implementations.
  • Experience with scripting

Desired domain knowledge
  • Minimum of 5 years of ITSM experience
  • Understanding of, and exposure to ServiceNow
If you are looking to join a fast-growing team supporting ITSM / Servicenow Development with enterprise clients APPLY NOW!
Pactera are hiring directly. No agency referrals please.

About You
  • Self-guided problem solver who can work autonomously
  • Able to communicate effectively with colleagues as well as customers
  • Driven by results and improving performance 
  • Have proven experience working efficiently and collaboratively in a team environment.
  • Highly organized and can deliver in a collaborative remote team setting.
Benefits and Culture    

Pactera is committed to creating a diverse and inclusive workplace. All suitably qualified applicants will receive equal and fair consideration for employment. Pactera offers contractors and employees a collaborative work environment that rewards initiative and team success.
Pactera is an equal opportunity employer. Visit our website for more information. Applicants should have valid work rights for Australia. If sponsorship is required, please advise.
To register your interest and for immediate consideration, please send in your application via the link below. If including a letter of introduction, please quote Job reference 3128062 Expressions of Interest : ITSM (Servicenow Developer)