Customer Relationship Manager

Silver Search

Opportunity for Customer/Account Manager to build relationships with clients in Healthcare/Workers compensation insurance industry

Our client, is a well-established specialist practice led by a team of highly respected medical practitioners, physiotherapists and psychologists. They provide a range of services including medico legal, occupational and corporate health services.

An exciting opportunity has become available for an experienced Customer Relations/Account Manager to join their successful team.

Your key responsibilities will be maintaining and building relationships with existing clients as well as targeting new relationships.

Responsibilities include but are not limited to:
  • Building and maintaining relationships with existing clients - medical professionals and insurers
  • Responding to enquiries, preparing quotes
  • Seeking feedback, dealing with complaints effectively and considerately
  • Implementing policies and procedures
  • Arranging and attending client meetings, following up on actions
  • Identifying opportunities and seeking out new clients
Essential Criteria:
  • Proven experience in workers compensation/insurance industry will be an advantage
  • High attention to detail and a fast learner
  • Excellent presentation, phone and communication skills
  • Performs well under stress and can multi task
  • Self-motivated, with a positive, can-do attitude
  • Team player but also able to work autonomously
  • Ability to earn trust in relationships with others by consistently demonstrating integrity and professional competence
  • Effective communication and conflict resolution skills
  • Negotiation and influencing
  • Empathy and understanding
  • Provide excellent customer service and build strong collaborative relationships with customers
This is an exciting opportunity to be at the forefront of growth and development phase of the business. You will be based in the head office and not required to travel in this role.

Please don't delay sending your resume and cover letter to the link below.

Silver Search Pty Ltd 
E: info@silversearch.com.au
PH: 1300 557 046
W: www.silversearch.com.au