Full Time Customer Support consultant

Winning Appliances

Full time opportunity to join the customer service team for Appliances Online - late shifts with weekend work!

  • Permanent full time opportunity with plenty of progression opportunities
  • Join the late shift working 3 - 11pm Wednesday - Sunday
  • Amazing workplace culture and team environment!
About us

Appliances Online isn't just a retail business... we are one part of The Winning Group, a leader in technology and logistics and a premium retailer. Appliances Online has gone through a lot of growth over the last 12 months, all whilst maintaining our legendary service for our customers!

About The Role
The 'Engine Room' is the heart of Appliances Online... they are the vibrant team that deliver customer support and sales to all of our customers. As a Customer Support Consultant you'll be providing assistance to customers over the phone, email or live chat, changing delivery dates, making sales and liaising with suppliers to check stock levels.

We are currently looking for people to work 3pm - 11:00pm Wednesday - Sunday.

What Your Day-To-Day Will Look Like
  • Every day you'll have a half an hour training with your team 
  • Then you hit the sales floor. You'll answer customer enquiries over the phone (45+ calls a day), via online chat (10+ per day) and via email (10+ per day)
  • Smash your daily targets for sales and customer feedback
  • And you’ll do it all in a vibrant and fun office environment surrounded by a high performing team who loves to have a laugh at the end of the day!
What's In It For You?
  • A full time, permanent position
  • Earn bonuses from $250 - $1,000 per fortnight for smashing your KPIs
  • Tons of career progression into other areas of the group - think leadership, sales, marketing, tech, finance.. 
  • Fun laid back call centre environment - we do leaderboards, footy tipping, victory laps and fortnightly friday drinks
  • Great office location in Redfern
  • Casual dress code!
The Perfect Customer Support Consultant is
  • Full of potential - you don’t need to have experience for this role!
  • If you are passionate about customer service and sales, or eager to learn, we want to hear from you!
  • Amazing multi-tasker, our phones ring A LOT and you’ll also have emails and live chat on the go
  • A sense of humour - we love to have fun at work!
  • Goal oriented and loves to smash targets
  • The only FULL TIME positions available are for the shift pattern 3:00 - 11:00 pm, Wednesday - Sunday. If you are not available for this shift pattern, feel free to apply for the casual position that we also have advertised!