Customer Service Representative - Batemans Bay


If you've got enthusiasm, energy and a talent for building relationships within the community, we want to hear from you

  • Bring your passion for technology and innovation
  • Highly autonomous role, make it your own
  • Grow your career on one of the largest infrastructure projects in Australia
As a Customer Service Representative, you will be pivotal in the roll-out of our client’s large-scale infrastructure project. Focusing on community relationships to educate and drive uptake, you will be highly motivated, self-starting and have fantastic relationship building skills.
Key Responsibilities

  • Developing relationships within the community to educate the benefits of the project
  • Helping End Customers manage their current experience, troubleshoot, and resolve queries
  • Being available during the recovery phase of natural disasters
  • Demonstrating support to the local community whilst operation the Support Hub facility
What else are we are looking for? 

  • An effective communicator with a confident and friendly personality
  • Management and sole accountability of the facility
  • Stakeholder management, both internal and external
  • Telecommunications experience preferred but not necessary
  • A passion and capability with technology and hardware
  • Able to empathise and provide meaningful support for End Customers in challenging circumstances (i.e. natural disasters)
  • Consent to compulsory Police Check and/or Working with Children's Check (WWCC)
  • The ability to travel to and from work independently
A standard working week will be from Monday to Friday; however, flexibility is required for campaigns and evening meetings with stakeholders. The role will be working at Bateman’s Bay.

This role requires a mixture of skills and experience, we are looking for the right person rather than the right background. If you think you could be successful in this role, regardless of your experience or background, we want to hear from you.


At CROSSMARK, every employee has the opportunity to build their own success while they contribute to ours. It’s an atmosphere of trust, collaboration, high expectations, and great reward. We offer continual training and support from our management teams in an environment that values and recognises internal talent! If you join us, you’ll find the opportunity to do your best work and the freedom to enjoy it. 


If you would like to build your career with CROSSMARK, please submit your resume by using the apply button below. Want to know more about CROSSMARK? Visit
As part of our process we would like you to complete a video interview, so please keep an eye out for an email from our Talent Acquisition Team. This is a great opportunity to allow you to stand out from the crowd by showcasing your personality and professionalism beyond your CV.

As you will be dealing with the public in this position a Police Check will form part of our process. 
Only shortlisted candidates will be contacted by telephone by our Talent Acquisition Team. We'd like to thank all other candidates for their interest and wish you well in your job search.

Please note: This role is employed by CROSSMARK, on behalf of our client, NBN Co Limited. This role is not employed by NBN Co Limited.