Customer Service Representative

Crossmark

If you've got enthusiasm, energy and a talent for building relationships within the community, we want to hear from you

  • Bring your passion for technology
  • Work at Bateman's Bay
  • Grow your career on one of the largest infrastructure projects in Australia
As a Customer Service Representative, you will be pivotal in the roll-out of our client’s large-scale infrastructure project. Focusing on community relationships to educate and drive uptake, you will be highly motivated, self-starting and have fantastic relationship building skills.
 
Key Responsibilities
  • Developing relationships within the community to educate the benefits of the project
  • Helping End Customers manage their current experience, troubleshoot, and resolve queries
  • Being available during the recovery phase of natural disasters
  • Demonstrating support to the local community whilst operation the Support Hub facility
   
What else are we are looking for? 
  • An effective communicator with a confident and friendly personality
  • Management and sole accountability of the facility
  • Stakeholder management, both internal and external
  • Telecommunications experience preferred but not necessary
  • A passion and capability with technology and hardware
  • Able to empathise and provide meaningful support for End Customers in challenging circumstances (i.e. natural disasters)
  • Consent to compulsory Police Check and/or Working with Children's Check (WWCC)
  • The ability to travel to and from work independently
  
A standard working week will be from Monday to Friday; however, flexibility is required for campaigns and meetings with stakeholders. The role will be working at Bateman’s Bay.

This role requires a mixture of skills and experience, we are looking for the right person rather than the right background. If you think you could be successful in this role, regardless of your experience or background, we want to hear from you.

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