Member Relations Officer North Relief

P&N Bank

P&N Bank is currently seeking an experienced and motivated customer service professional for the position of Member Relations Officer North- Relief.

  • Unique opportunity with a growing national organisation
  • Work in a fast-paced and energetic team
  • Competitive remuneration , coaching and development opportunities
We're P&N Bank.

And we're a different kind of bank.

We're different because we are owned by our members, which
means our focus is always upon them.

We're different because we are constantly creating new and innovative ways to not only assist our members but to really make a difference in the WA community.

And we're different because we believe that by working together,
we're much stronger and have more impact than we could ever achieve alone.

We call this 'the power of &'.


P&N Bank is currently seeking an experienced and motivated customer service professional for a full time Member Relations Officer- Relief position in our North Branch Network. This role will report into the Morley branch manager but is expected to travel between various branches in our North network covering annual leave, personal leave and other situations where additional hands are needed.
  
As the first point of contact for our existing and potential members these roles are integral in supporting our “Member First” focus and can offer you the opportunity to create exceptional member experiences.
  
Your main responsibilities will include -
  • Assisting with members' financial needs through face to face customer service and working to resolve issue
  • Identifying opportunities to promote our range of financial products and services
  • Assisting in the development of long term mutually rewarding relationships between P&N Bank and our members
  Along with excellent communication and customer engagement skills you will ideally possess -
  • A proven record of success within a highly motivated customer service team
  • A high degree of enthusiasm and drive to achieve individual and team targets
  • Previous experience in the banking industry would be highly regarded
  • The ability to work Saturday mornings on a roster basis
In return you will look forward to training, coaching and development opportunities that will lead to a long-term career within P&N Bank. In addition, as a P&N Bank employee you will have access to a range of staff benefits including education assistance, staff home loans and access to our online employee recognition and rewards portal.
  
So if you want to be part of the P&N collective, we'd love to hear from you.