Managing Consultant

Talentpool Recruitment

Our client, a consultancy in the CBD are looking to hire a Managing Consultant to join them on a full-time basis

  • Work With a High Performing Team
  • CBD location
  • Amazing office culture
Primary Skills: Business Architecture, Business Analysis, Project Management

Main Duties and Responsibilities:
  • Add value to our clients by providing guidance, working with them to interpret, define and develop their customer experience processes and systems
  • Provide consulting and guidance on their implementation and management of customer related systems – based mainly on Salesforce platforms
  • Lead and own one or more engagements from definition, budgeting, delivery, customer engagement and team management
  • Be commercially focused and proactively identify areas for account growth while ensuring value for money for our customers
  • Coach and mentor team members in analysis techniques, stakeholder management and delivery
  • Keep up to date with industry trends and innovations and promote these to our customers and internally
  • Lead requirements gathering and process definition workshops
  • Demonstrate a logical, rigorous and analytical problem-solving approach
  • 8-10 years client facing experience with a proven customer focused attitude and excellent interpersonal and communication skills
  • Experience from pre-sales to final delivery
  • Confidence working directly with senior customer stakeholders
  • Skilled at analysing complex issues and distilling concepts to our customers
  • Able to identify risks and drive actions to mitigate, as well as resolve issues
  • Track record working with Human Centred Design/Design Thinking approach
  • Agile delivery and facilitation are second nature
  • Experience with data-based decision making
  • Proven experience in large-scale, complex business transformation and/or technology adoption efforts
  • Experience with Salesforce Sales Cloud, Service Cloud, Community Cloud but not essential
If this sounds like your next career move then please apply today.