Business Analyst Consultant

Talentpool Recruitment

Our client, a consultancy in the CBD are looking to hire a Business Analyst to join them on a full-time basis

  • Work With a High Performing Team
  • CBD location
  • Amazing office culture
Primary Skills: Business Analysis, Functional Configuration, Quality Assurance

As a Senior Consultant you will be adaptable and flexible and will work closely with marketing, strategy and technical teams to define use cases, use stories and build out declarative aspects of a solution. You will own
the authoring of support and training documentation and support our customers to embed change. This role will suit someone that wants to work collaboratively as a team to achieve the best outcomes for our customers.

Main Duties and Responsibilities:
  • Lead client sessions to gather, define, and document business requirements
  • Develop implementation estimates and plans for phases of the delivery lifecycle including development, testing, training, communication, deployment and post-production support
  • Demonstrate solution functionality to business stakeholders and explain pros and cons of differing options
  • Work closely with architecture team to define solutions that meet business requirements taking maintainability and scalability as a focus
  • Participate in declarative system configuration, data integration activities and integration definition and delivery activities
  • Keep up to date with industry trends and innovations and promote these to our customers and internally
  • Demonstrate a logical, rigorous and analytical problem-solving approach
Skills and Experience:
  • 3+ years client facing experience with a proven customer focused attitude and excellent interpersonal and communication skills
  • Experience designing and implementing Salesforce solutions across Sales Cloud, Service Cloud and Community Cloud but not essential
  • Confidence working as a liaison between business and technical teams
  • Proven track record defining and documenting business processes and requirements including workshop facilitation
  • A hunger for knowledge with the passion to learn about the latest innovations in the industry, which you will enjoy sharing with the wider team
  • Familiarity with agile software delivery methodologies and tools
  • Active Salesforce certifications e.g. Sales Cloud Consultant, Service Cloud Consultant
  • Previous experience as an Agile Business Analyst, Product Owner, Delivery Lead
  • Experience with Marketing Cloud, e-commerce tools, customer loyalty tools
  • Project management experience
  • Experience leading change and training activities for user groups
  • Experience with data and analytics
If this sounds like your next career move then please apply today.