Customer Service Officer - Residential Construction

Fiona Watson Recruitment

Superstar Customer Service Officer required for this National Residential Builder to assist administration of the build process

Our client is an award winning Queensland based residential house builder who has a reputation for quality and looking after both clients and staff, which has led to their continued success. Substantial growth has now led to the requirement for Customer Service Officer with expsoure to the construction industry to join their team.

Reporting directly to the Customer Service Manager your role will consist of the following : 
  • Maintaining onsite customer service relationships by creating and maintaining client files with the relevant contract and associated documentation;
  • Ensuring that clients are updated during the construction phase and respond to client queries with a sense of urgency;
  • Providing administrative site assistance to our construction supervisors;
  • Providing all relevant documentation including compliance certificates to nominated building inspector to occupancy permit;
  • Liaising with various internal departments including estimating and drafting teams to clarify progress or issues raised by clients and other departments;
  • Coordinating Client Settlements and facilitate settlement and handover process with clients;
To apply for this role the Customer Service Officer will posses the following skills and experience : 
  • Experience working in a similar role within construction, real estate, legal
  • An understanding of various stages of the construction process;
  • An understanding of building regulations, codes and architectural plans;
  • Strong organisational skills with the ability to multitask and deal with a variety of activities;
  • Good MS Office and database skills;
  • High attention to detail with a strong sense of urgency
  • Exceptional customer service and communication skills
  • Willingness to be hands on and a can do attitude
  • A team player 
On offer is the opportunity to work for this industry leading residential construction company. You will be part of a well established team working from state of the art offices. Whilst they are ideally looking for an experienced CSO they will consider candidates who can display an understanding of the construction process and the complicated administrative workflow involved.

If you are looking to be part of a company that really looks after their staff and promotes from within then this could be the opportunity you have been waiting for. 

To find out more please call Dave Watson on 0405 156 654 or APPLY NOW