Debt Coach - Microfinance

Momentum Group

Unique opportunity, expanding team of phone-based Debt Coaches & Loan Workers, in Not For Profit, with social justice mandate of financial inclusion.

  • Exciting growth & work/life balance
  • Fixed Term Contract to June 2022
  • Based in Auckland CBD
About the Company
Our client, Good Shepherd New Zealand, is a member of a worldwide organisation concerned with creating a more emotionally, economically, and physically safe world for women. Its objective in New Zealand is to support better futures for women, girls and their whanau who are experiencing disadvantage.

A significant area of focus is on supporting the development of financial inclusion and microfinance programmes for New Zealand families living on limited incomes. Believing it is the right of all to have access to fair and affordable credit, Good Shepherd NZ work with key stakeholders including community-based organisations, corporate partners (including two commercial banks providing loan capital) and government to achieve that goal.

Domestic microfinance is becoming more recognised in New Zealand as a fair and safe alternative in the small credit market, and Good Shepherd NZ is currently in the process of expanding its microfinance programmes to meet the need that recognition creates.

About the Role
The Debt Coach is primarily responsible for providing specialist ‘budgeting’ advice and debt advocacy services to clients experiencing financial hardship across New Zealand. This is a telephone-based role. The Debt Coach works across two similar programmes which Good Shepherd NZ is currently delivering.

The Debt Coach assists clients referred by its community-based Loan Workers and a network of Financial Mentors from around the country. The Debt Coach assists clients with unsustainable existing debt, advising and assisting them in developing and implementing debt reduction plans, which may also include a loan to consolidate and/or refinance their existing debt.

The Debt Coach reports to the Service Delivery Manager – Microfinance and works closely with Loan Workers and Financial Mentors across the country, and with the wider Good Shepherd NZ team and microfinance partners.

Based in Good Shepherd NZ’s Central Auckland office alongside other phone-based Debt Coaches, phone-based Loan Workers, and the broader microfinance team, the phone-based debt coaching service currently operates between 8.30am and 6 pm.

This is a full time fixed-term role until 30 June 2022, however more flexible arrangements could be considered for the right individual.

About You
To perform well in this role, applicants will point to experience in: 
  • Working as a financial mentor, loan worker, budget advisor, debt counsellor and/or financial coach
  • Handling casework, referrals and advocacy on behalf of clients with diverse backgrounds and sometimes complex needs
  • Working with diverse cultures and communities and understanding the needs of clients
  • Relevant financial capability and consumer credit legislation and processes (for example, KiwiSaver, Insolvency etc.)
  • Negotiating and working with lenders to reduce client debt
  • Working in a predominantly telephone and email-based role (not seeing clients face to face), with an excellent telephone manner and listening and questioning skills coupled with the ability to identify client needs and establish effective relationships
Experience within a Not-For-Profit organisation would be beneficial, but it is not critical. Most importantly, the ideal applicants will have solid budgeting, financial mentoring and debt negotiation experience; and present with a strong customer and service delivery focus.

Imperative to a successful expression of interest will be a genuine commitment to social justice values, that are aligned to Good Shepherd NZ.

Apply now with your CV and cover letter or for more information call Sharon Ward Duncan on 021 356 777
**CVs preferred in Word format. Search all our roles here:

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