Rostering Service Lead

Hunter Recruitment Group

Brand new role leading and developing the rostering team within this exceptional NFP organisation

  • Full-time position based in Maitland
  • Newly created position overseeing a team of Rostering Officers
  • Lead a team committed to providing quality supports to people with a disability

Our Client
The Mai-Wel Group has been providing a diverse range of disability services to residents of the Hunter Valley for almost 60 years. What began as a group of local families coming together to provide education and opportunity to their children has today developed into a thriving business supporting more than 1,500 participants across seven Local Government Areas.


The Role
We are currently seeking a Service Lead to provide guidance and leadership to Mai-Wel’s centralised rostering team, ensuring that rosters and scheduling across the organisation provides reliable and consistent services for participants, while adhering to the relevant industrial Awards and NDIA business rules.

Key responsibilities will include:
  • Developing and maintaining rostering guidelines to ensure efficient and accurate processes are in place to manage changes to participant bookings and staff rosters
  • Monitoring rostering practices to ensure that shifts are allocated in accordance with industrial instruments, staff contracted hours, availability and participant medical needs and preferences.
  • Provide coaching and leadership to the Rostering Officers, enabling them to provide quality customer service to both participants and staff.
  • Oversee and review the production of timely and accurate staff rosters which optimises staff availability, annual and planned leave, and arrange for replacement staff to cover absences to meet participant service agreements.
  • Develop strong and cooperative relationships with a variety of stakeholders to meet workforce requirements and contribute to continuous improvement of systems, processes and procedures to deliver a reliable service for both participants and staff.
About You
In order to be successful in this role you will need:
  • Experience in leading rostering services in a multi-faceted organisation, particularly within the Aged, Disability or Community Services Sectors.
  • Applied knowledge of Rostering and Time & Attendance systems.
  • Demonstrated ability to interpret and apply Awards and other relevant legislation.
  • Experience in leading a team, providing coaching and mentoring as required.
  • Strong computer skills and knowledge of the Microsoft Office suite
  • Highly developed time management and problem solving skills.
  • The ability to work shift work or be on call outside of regular business hours.
  • Knowledge of Skedulo, Lumary or SAGE systems will be highly regarded but is not essential.
  • Familiarity with the Social, Community, Home Care and Disability Services Industry Award 2010 will also be an advantage.

If you are a rostering professional with the motivation to succeed and prosper in this newly created role, apply now.
Submit your resume along with a cover letter describing your motivation for application to this role and why you would be a great fit.
Shortlisted candidates will be invited to complete a one-way video interview as part of the recruitment process.