Manager of Remediation

SMC Executive

Lead a team of highly engaged remediation specialists who have a passion for customers and believe in doing the right thing.

  • 12 month fixed contract
  • Major Australian Financial Institution
  • Align your values and feel good about coming to work every day
Our client is a large Australian financial institution who’s vision is to put customers at the heart of everything they do.   We are currently seeking a successful team leader who coaches, develops and guides their team to deliver great outcomes for their customers in the field of remediation.  Experience in managing complex situations and developing positive solutions is required.  Knowledge of Banking regulatory and legislative obligations is required in this newly created role in a dynamic team environment.

You will lead a team of 6 – 8 staff and liaise with other departments in the organisation including operations, product, legal and regulatory affairs to remediate previous events.  You will be required to propose improvement in processes and develop collateral for the banking regulators.

Your responsibilities will include:
  • Leadership responsibilities to a team of credit specialists
  • Providing insights to stakeholders
  • Performance management, accuracy and efficiency within your team
  • Deliver end to end remediation outcomes
  • Identify systemic problems
  • Adhere to processes and monitor risk
If you have banking or credit experience, knowledge of remediation and are a proven team leader who delivers results, we would love to hear from you and discuss this opportunity in more detail.