Customer Service Specialist l Telecommunications

Pulse Recruitment

Utilise your exceptional admin skills and high level customer service experience in this fast paced role with a leading Telstra partner.

  • CBD-based office
  • Great culture and close-knit team
  • Exciting and challenging customer service role
The Role

As a Customer Service Specialist you will be demonstrating your experience being the first point of contact for all inbound enquirers regarding products and services. Your duties will be but not limited to;
  • Receiving and managing business client calls and emails in an efficient and timely manner
  • Data entry and order processing
  • Usage of programs - Amadeus and Galileo
  • Demonstrating product knowledge and support
  • Actioning customer orders and service requests
  • Collaborating with internal and external stakeholders to deliver outstanding customer service 
  • Ensuring the highest level of customer satisfaction
The Requirements
  • Minimum 2 years’ experience in customer service role in Telecommunications
  • Previous experience in order processing
  • Previous experience in programs – Amadeus and/or Galileo
  • Experience providing customer service B2B is essential to be considered
  • A high level of interest in ICT and technology
  • An exemplary ability to learn new systems and products quickly
  • Great working attitude and mentality
The Company

Operating for over 20 years this successful Telstra Enterprise & Government partner has evolved to provide end-to-end telecommunications and billing solutions. They pride themselves on delivering a single point of support for all their clients ICT requirements. They are recognised by their partners and vendors for their consistent and outstanding performance, they are relied on for bringing businesses access to a wide range of products. All staff all has excellent product knowledge and customer service is at the forefront of this delivery; they are leading premier partner to one of the most iconic brands in the world.

The Benefits
  • $55k base salary + super
  • Employee purchase scheme
  • Continuous learning and on-going development
  • Career growth and progression
  • Ideal location in the heart of Sydney CBD
  • Excellent team culture, highly sociable, fun and supportive.