Receptionist / Customer Experience Consultant - Sydenham

Back In Motion Health Group

Fantastic opportunity for a Receptionist / Customer Experience Consultant to have a significant impact in the continued growth of our practice.

  • Casual role with varied hours
  • Energetic and professional team with a passion for health
  • Supportive team culture and the opportunity to learn and grow

Here's some information about us!

Back In Motion Health Group are providers of expert physiotherapy and related services. We have grown from humble beginnings to a network that includes more than 100 locations across Australia and New Zealand and a team of 550 staff, who are committed to being significant through clinical excellence and empowering optimal lifelong health. Finding like-minded individuals, who are passionate about making a difference, is paramount to our success.
At Back In Motion, Sydenham, we are a friendly and supportive team, who are committed to understanding the needs of our clients and providing an outstanding experience to everyone who walks through our door.  We work in a purpose-built physiotherapy practice, complete with a pilates studio and strength training equipment. 


About the Role

This is a fantastic opportunity for a Receptionist – Customer Experience Consultant to have a significant impact in the growth of our long-established practice in Sydenham.  This is a challenging role with broad responsibilities in both client experience and ensuring the smooth and reliable completion of our reception processes.
 
Who We Are Looking For

We are looking for a team member, who is comfortable talking to strangers, both in person and on the phone, and adept at communicating effectively with people from different backgrounds, both in written and verbal form.  You are a self-starter and being “organized” is a top priority in your life. You can prioritise project work, without compromising short term deadlines and the organisation of daily tasks. You speak up when you see opportunities for business improvement and you anticipate the needs of others because you show up for work knowing that the smallest details always make the greatest difference. You are good with numbers and work to ensure that things are done right the first time.

If you have a positive outlook on life, are flexible, open to change, and committed to learning this could be the role for you.  Do you enjoy leading and inspiring others? If so, we would love to hear from you.

Duties/Responsibilities
  • Putting a smile on our client's faces
  • Building relationships with clients and referrers
  • Providing outstanding customer service to ensure each client has a positive and meaningful experience during every visit
  • Diary management, including rostering administration staff and scheduling physiotherapy bookings
  • Presenting the practice in its best light with ambiance, cleanliness and a warm and inviting demeanour
  • Ensuring the practice (waiting room, consult rooms, gym, staff room, etc) is clean, tidy and safe.
  • Ensuring all client accounts are paid in a timely manner, and following-up third parties for payments as required
Skills/Experience
  • Customer/Client Service experience
  • Experience in sales and/or call centres is an advantage but not essential
  • Ability to multitask and prioritise in a fast-paced environment with a proactive approach
  • Availability to work a flexible roster between the hours of 10am and 8pm Monday to Friday
  
Culture

In our Sydenham team, we have created a strong culture whereby we believe that the best way to enjoy work is by getting results and then celebrating those achievements together. We love getting together as a group during work hours to brainstorm ways to improve and develop. We also enjoy catching up after work to have a laugh and enjoy each other's company.
  

Benefits
  • Opportunity to help lead our growing marketing activities
  • Ongoing professional development
  • Flexible working hours
  • Being part of a team with a positive and energetic culture
  
Call To Action
  
Please submit your application, including cv and cover letter, in person at our Sydenham practice:

Back In Motion, Sydenham
2/558 Melton Hwy
Sydenham VIC 3037
(Behind Sydenham Medical Centre)
  
Our friendly receptionist staff look forward to meeting you anytime between the hours of 10am - 8pm Mon – Fri.

Please note that we will not be accepting online applications for this role.