Senior Technical Business Analyst - Systems Analysis - ServiceNow - Pega - Melb

Real Time Australia

Senior Technical Business Analyst - Digital Wholesale Banking - Payments - Systems Analysis - Workflow Management Tool - ServiceNow - Pega - Melbourne

  • Senior Technical Business Analyst - Systems Analysis
  • Digital Wholesale Banking
  • Workflow Management Tools - ServiceNow - Pega
Are you a Senior Technical Business Analyst with experience of Workflow Management tools such as ServiceNow and Pega?  Do you enjoy trouble shooting and problem solving, working on projects working towards a Target Operating Model for process improvement and systems enhancements?  

Read on...

In this role you will be supporting the Program Director to improve workflow processes and implement a workflow process tool.  Currently, 2 tools ServiceNow and Pega are being considered to automate workflow and manage the resolution of issues.  

This role requires a confident Senior Technical Business Analyst who is able to manage multiple stakeholders, document an agreed workflow and assess the best workflow management solution to be implemented.

This is an exceptional team with an outstanding and flexible culture and work environment!  This is truely a great opportunity to work on some exciting projects and latest technologies.   

I am working directly with the hiring manager and setting up interviews!

Responsibilities
  • Proven career history as a Senior Technical Business Analyst/Systems Analyst - Process improvements and systems enhancements experience 
  • Experience implementing a workflow management solution, with experience of workflow management tools such as ServiceNow and Pega 
  • Define the current and future state (as-is/to-be) from a system integration perspective
  • BPM/UML or similar modelling techniques 
  • Balsamiq / Gliffy wireframing tools 
  • Working to the Agile methodology - using Atlassian suite (Confluence, Jira)
  • Digital banking / payment industry experience 
I look forward to reviewing your application and discussing this opportunity with you soon!